Cloud Engineer, I - Ontario (ON), Mississauga

The announced job offer is made public by the firm: Zebra Technologies and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Engineering and the jobs location is in the state of Ontario (ON) at the city Mississauga, in the country CA - at this current ZipCode: L4T

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Remote Work: Yes

Overview:

At Zebra, we're reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. A dynamic community of builders, doers and problem solvers , we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business. The Systems Engineering position will apply these principles as a part of Zebra's North American Distribution Center.

We are interested in hiring a Cloud Support Engineer to join our Cloud Support team. The perfect candidate will have excellent analysis and troubleshooting skills with attention to detail. Experience with cloud monitoring tools, observing, and interpreting system dashboards, and quickly reacting to software alerts and user issues. Excellent communication skills needed. The Cloud Support Engineer is responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. The Cloud Support Engineer is also responsible for the execution of all the manual tasks according to its schedule. Be able to work in a variety of different shifts, including days, evenings, weekends, and holidays to support a 24 7 environment. Shifts may fluctuate to meet business and staffing needs.

Responsibilities:

The successful candidate will be responsible for monitoring cloud resources.

Responsibilities include, but are not limited to, the following:

Diligently observe and interpret cloud monitoring dashboards and alerts.

Resolve basic issues; escalate urgent and complex issues. Know the difference.

Coordinate with internal departments and sometimes with customers.

Be aware of customer SLA's and escalate issues if cases are taking too long to resolve.

Document all troubleshooting and issue management actions via the electronic case management system.

Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts.

Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders.

Qualifications:

The successful candidate will have the following profile/experience:

Must have:

A bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field or comparable work experience

1+ years' experience working on an operations style team (NOC, SOC, etc.) and troubleshooting networking, service desk, operations center and/or supporting cloud-based Infrastructure.

Experience with Linux, Windows OS (Operating System) (Operating System), web services, networking, Data bases, and public cloud platforms (AWS, Azure, and/or GCP).

Understanding of the following monitoring concepts: Infrastructure, systems, APM, system availability, latency, performance, and end-to-end monitoring.

Entry level certificates from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.

Good to have:

Experience with ITIL and ITSM processes including Incident, Problem, Change, Knowledge and Event Management.

Knowledge and experience of enterprise and open-source monitoring and log management systems

Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell.

Soft Skills:

Can work well with others.

Can perform tasks with minimal supervision.

Can do multi-tasking.

Can follow instructions properly.

Can adapt in a fast-paced environment.

Must be able show willingness to follow instructions and tackle tasks.

Must have a good sense of ownership and commitment towards work.

Must be able to adhere to standards & procedures and maintain confidentiality.

Critical and creative thinking

Ability and willingness to learn modern technologies and skills

Others:

Must be able to work on a night shift and weekends.

Flexible enough and able to adapt with the shifting or change in the schedules.

Can work on the holidays.

Can report to work for overtime or on a rest day if needed.

Can work on an extended shift if the situation arises.

Come join the herd!

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at .