Client Support RepresentativePermanent
Florida, Boca Raton - 33427Job Simplification
The announced job offer is made public by the firm: GardaWorld and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Boca Raton, in the country US - at this current ZipCode: 33427
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. We are equipped with the largest fleet of armored vehicles in the industry, sophisticated technology, and an expansive network of experienced employees and innovative partners. We process, manage, and move over $8B in cash every day while delivering 24/7 client support and logistical expertise.
The focus of the Client Support Representative role is to provide outstanding customer service, problem resolution and request processing for GardaWorld clients. This is a critical role at GardaWorld. In order to succeed the Client Support Representative must professionally engage with clients to fulfill their requests in a timely and customer-friendly manner. This position requires to work from home and report to the office as needed. The orientation and training is held in our office in Boca Raton.
Monday - Friday 11:30am - 9:30pm
Occasional Saturdays
Pay rate $16.00
Responsibilities:
• Respond to inbound customer service requests in a professional manner via phone, fax and email.
• Proactively contact clients and internal partners to resolve issues and to collaborate on client solutions.
• Deliver results per customer-driven service level agreements and quality focus.
• Utilize tools, resources and technology to provide exceptional customer care.
• Adhere to company policies, standards and metrics for customer service activities.
• Work across teams to resolve customer needs and to expedite service requests.
• Responsible for daily client care through in-bound and out-bound activities.
• Partner with Sales and Account Managers in support of new and existing customer opportunities.
• Minimum of 3-5 years of Call Center experience in a service industry.
• This position requires a high school diploma, Bachelor's degree preferred or relevant customer service experience.
• Knowledge or experience in armored transportation, currency processing or related field is preferred.
• Familiarity with Microsoft Office for Windows (Outlook, Word, Excel, PowerPoint and Access) is required; experience utilizing Siebel CRM software is strongly preferred.
• Position requires advanced knowledge of business office operations;
• This position requires a minimum typing speed of 45 wpm.
• Call Center Technology, CRM and Telecommunication technology experience required.
GardaWorld is an equal opportunity employer and drug free workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Cash Services Headquarters
2000 NW Corporate Boulevard
Boca Raton, Florida, USA
33431
+ 1
The focus of the Client Support Representative role is to provide outstanding customer service, problem resolution and request processing for GardaWorld clients. This is a critical role at GardaWorld. In order to succeed the Client Support Representative must professionally engage with clients to fulfill their requests in a timely and customer-friendly manner. This position requires to work from home and report to the office as needed. The orientation and training is held in our office in Boca Raton.
Monday - Friday 11:30am - 9:30pm
Occasional Saturdays
Pay rate $16.00
Responsibilities:
• Respond to inbound customer service requests in a professional manner via phone, fax and email.
• Proactively contact clients and internal partners to resolve issues and to collaborate on client solutions.
• Deliver results per customer-driven service level agreements and quality focus.
• Utilize tools, resources and technology to provide exceptional customer care.
• Adhere to company policies, standards and metrics for customer service activities.
• Work across teams to resolve customer needs and to expedite service requests.
• Responsible for daily client care through in-bound and out-bound activities.
• Partner with Sales and Account Managers in support of new and existing customer opportunities.
• Minimum of 3-5 years of Call Center experience in a service industry.
• This position requires a high school diploma, Bachelor's degree preferred or relevant customer service experience.
• Knowledge or experience in armored transportation, currency processing or related field is preferred.
• Familiarity with Microsoft Office for Windows (Outlook, Word, Excel, PowerPoint and Access) is required; experience utilizing Siebel CRM software is strongly preferred.
• Position requires advanced knowledge of business office operations;
• This position requires a minimum typing speed of 45 wpm.
• Call Center Technology, CRM and Telecommunication technology experience required.
GardaWorld is an equal opportunity employer and drug free workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Cash Services Headquarters
2000 NW Corporate Boulevard
Boca Raton, Florida, USA
33431
+ 1
Employer Overview
GardaWorld
Florida, Boca Raton - 33427- Agency