Client Services Representative I - New York, Port Chester

The announced job offer is made public by the firm: Sonic Healthcare USA and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of New York at the city Port Chester, in the country US - at this current ZipCode: 10573

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Job Functions, Duties, Responsibilities and Position Qualifications:

POSITION PURPOSE

This is an entry level customer service representative position in which its purpose is to provide consistent service to our clients by responding to telephone inquiries from callers as they relate to health services; resolving product and service problems and offer limited support to our internal Laboratory Operations and field staff (Sales Team). Customer Focus, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Handle all inbound calls, faxes and e-mails into the Customer Service Call Center and resolve any issues resulting from these interactions. Also, handles all call transfers as needed to various depts. and/or outbound calls to resolve any issues. Processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures. Document and resolve all escalated client inquiries/problems in an efficient manner. Collects and enters patient intake information into the appropriate medical service software system to initiate the transaction. Documentation is to be concise, thorough, and accurate. These requests include, but are not limited to supply orders, pick-ups, second opinion requests, amended reports and report requests. Anticipate, identify and proactively respond to the needs of our clients, prior to receiving a complaint. Provide consistent, superior customer service to our clients. Ensure that communication is continuous with our sales representatives so that client needs are always met. Proactively contact clients when there will be an issue with a test being reported within service level standards. Proactively contact clients when there will be an issue with a pickup or supply request. Familiar with the breakdown of specialties and product lines, specimen types, collection methods, test request and medical terminology. Ability to thoroughly research each problem prior to calling client for resolution. During resolution of problems, CSR I is responsible for educating our internal/external clients on future submission and changes in collections. As needed, relieve the receptionist during day/s off, and assume the receptionist duties during that time. These duties include but are not limited to: answering telephone, screen calls, taking and relaying messages. Providing accurate information to callers; greeting persons entering the organization and directing individuals to correct destination. Mailing of slide requests and documenting returns. Other duties or special projects as assigned

PERFORMANCE MEASUREMENTS

Positive or negative feedback from clients and peers. Adherence to schedule. Productivity based on measurements of call statistics. Maintain a positive, achievement-oriented attitude and influence others to do the same. Demonstrate high ethical standards and personal integrity. Display a commitment to personal growth.

QUALIFICATIONS

EDUCATION / CERTIFICATION:

College or commensurate experience preferred.

REQUIRED KNOWLEDGE:

Customer Service, Medical terminology proficient

EXPERIENCE REQUIRED:

At least 2 years previous customer service experience.

SKILLS / ABILITIES:

Excellent written and oral communications skills. Professional attitude and presentation.

Scheduled Weekly Hours:

40

Work Shift:

Company:

CBL Path, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.