Client Service Specialist - New Jersey, Englewood Cliffs

The announced job offer is made public by the firm: ConnectOne Bank and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city Englewood Cliffs, in the country US - at this current ZipCode: 07632

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Description:

Position

The Client Service Specialist is part of the initial contact team for clients interested in our products and will be responsible for assisting clients in completing applications online and over the phone, addressing questions, resolving client issues, and directing clients to the appropriate department.

Key Responsibilities

• Support the Bank's People First focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB A Better Place to Be.
• Answers phones and listens attentively to customer requests and concerns to provide them with the best and most accurate response.
• Provides customers with product and service information as requested and suggests ways for them to benefit from other CNOB products or services.
• Identifies, researches, and resolves customer issues using the computer system or appropriate literature.
• Escalates customer calls to the appropriate department or staff member as needed.
• Follows-up, in a timely manner and according to established policies and procedures, on customer inquiries not immediately resolved.
• Completes call logs and reports accurately and submits to them to the Call Center Manager as directed.
• Recognizes, documents, and alerts the supervisor of trends in customer calls, and makes suggestions to address recurring issues or discrepancies.

Requirements:

Knowledge

• Knowledge of relevant Federal and State banking regulations.
• Familiarity with Bank security and safety practices.
• Expertise in CNOB products and services.

Skills

• Superior listening skills and the ability to ask probing questions, understand concerns, and overcome objections or obstacles.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Conflict resolution experience.
• Proficient with Microsoft Office Applications.
• Excellent interpersonal, written, and oral communication skills.
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

Abilities

• Strong People First interest and ability.
• Analytical skills to conduct evaluation of documents of varying complexity.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Ability to learn and navigate new software quickly.
• Ability to type 30 wpm+

Other Requirements

• Minimum 2 years previous customer service experience in banking required.
• College degree preferred but not required.

ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

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