Client Service SpecialistPermanent
Colorado, Englewood - 80110Job Simplification
The announced job offer is made public by the firm: Empyreal Logistics and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Colorado at the city Englewood, in the country US - at this current ZipCode: 80110
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Description:
Empyreal provides end-to-end logistics solutions for our business owners, retail customers, franchisees, credit unions, and financial institution partners. Our transportation platform utilizes real-time, high tech tracking and monitoring systems that provide peace of mind. Our mission is to redefine traditional solutions that empower our customers while maintaining our standards of integrity, innovation, and shared values. Empyreal is not just another company. We work every day to make sure our actions live up to our commitments. If the thought of working for a growing, start-up company with facilities from coast-to-coast sounds appealing to you, we invite you to consider joining our team of experienced professionals.
Position Summary:
The Client Service Specialist (CSS) is responsible for assuring the successful onboarding and ongoing maintenance of Empyreal's clients across all supported product lines. The CSS is responsible for leading the successful on-time completion of the client onboarding project plan. Key tasks include developing the Project plan, establishing client and Empyreal project roles and responsibilities, identifying project risk areas, creating risk mitigation plans, and managing all escalations related to these accounts. The CSS will manage all executive and project reporting, both with the client and to the Empyreal's internal management teams and branches. The CSS will be responsible for ongoing account maintenance and client updates as needed, including portal logins, main contact updates, etc. The CSS needs to have excellent communication with financial institutions, client contacts and the project teams. The CSS is also expected to contribute to client projects, improvements, and innovations. 10% travel is expected.
Major responsibilities are as follows:
• Demonstrates effective leadership skills by acting in a manner that demonstrates Empyreal's vision, values, and desired culture; demonstrates respect for everyone; builds and sustains productive relationships; addresses conflict respectively and constructively; and works in partnership within and across workgroups.
• Maintains and provides best-in-class customer service.
• Possesses Superior Multitasking and Organization Skills.
• Places value not only on what work gets done, but how it gets done. Ensures the operational activities of the work unit meet department standards.
• Establishes goals for the unit in accordance with and in support of Empyreal's objectives.
• Responsible for successful, on-time completion of client-related projects
• Leads internal teams to execute client-related project processes and tasks to assure successful, on-time completion of all deliverables.
• Develops and drives project risk mitigation and leads all escalations related to these projects.
• Provides pre-sales client onboarding/training assistance for the sales organization.
• Ensures tasks are performed in accordance with Empyreal's processes, such as New Client Forms, Client Portal set-up; Portal logins; and operational checklists.
• Maintains up-to-date project and ongoing client information in Empyreal's Client Portal, and other systems.
• Manages client communications and escalations during the project process.
• Provides detailed and timely status reporting to internal management team.
• Assures excellent client satisfaction.
• Secures client reference ability.
• Identifies and proposes innovations and improvement opportunities.
• Performs other duties as assigned.
Requirements:
If you are known as an exceptional employee who produces great work and believes in providing best-in-class customer service, we want you to join our growing team and share our vision. Salary range is $55,000 - $60,000 per year. Enjoy a great selection of benefits including group medical, dental, vision, life, disability, 401K Plan, vacation, sick time, and more! The position qualifications are as follows:
• Bachelor's Degree from an accredited institution or equivalent work experience is preferred.
• 2+ years consulting, technical consulting, or project management experience including strong client management experience.
• 2+ years application implementation and/or upgrade project management experience.
• Experience in banking or financial services a plus.
• Strong analytical, problem-solving, and escalation skills.
• Solid negotiation skills and ability to handle objections.
• Excellent organizational, communication, interpersonal, and relationship building skills.
• Strong computer and database skills required. Working knowledge of Salesforce preferred.
Prior experience in executing Client Project Plan(s) with successful results.
Candidates must be willing to undergo and pass a comprehensive background check and drug testing. Empyreal Logistics is an equal employment employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Empyreal provides end-to-end logistics solutions for our business owners, retail customers, franchisees, credit unions, and financial institution partners. Our transportation platform utilizes real-time, high tech tracking and monitoring systems that provide peace of mind. Our mission is to redefine traditional solutions that empower our customers while maintaining our standards of integrity, innovation, and shared values. Empyreal is not just another company. We work every day to make sure our actions live up to our commitments. If the thought of working for a growing, start-up company with facilities from coast-to-coast sounds appealing to you, we invite you to consider joining our team of experienced professionals.
Position Summary:
The Client Service Specialist (CSS) is responsible for assuring the successful onboarding and ongoing maintenance of Empyreal's clients across all supported product lines. The CSS is responsible for leading the successful on-time completion of the client onboarding project plan. Key tasks include developing the Project plan, establishing client and Empyreal project roles and responsibilities, identifying project risk areas, creating risk mitigation plans, and managing all escalations related to these accounts. The CSS will manage all executive and project reporting, both with the client and to the Empyreal's internal management teams and branches. The CSS will be responsible for ongoing account maintenance and client updates as needed, including portal logins, main contact updates, etc. The CSS needs to have excellent communication with financial institutions, client contacts and the project teams. The CSS is also expected to contribute to client projects, improvements, and innovations. 10% travel is expected.
Major responsibilities are as follows:
• Demonstrates effective leadership skills by acting in a manner that demonstrates Empyreal's vision, values, and desired culture; demonstrates respect for everyone; builds and sustains productive relationships; addresses conflict respectively and constructively; and works in partnership within and across workgroups.
• Maintains and provides best-in-class customer service.
• Possesses Superior Multitasking and Organization Skills.
• Places value not only on what work gets done, but how it gets done. Ensures the operational activities of the work unit meet department standards.
• Establishes goals for the unit in accordance with and in support of Empyreal's objectives.
• Responsible for successful, on-time completion of client-related projects
• Leads internal teams to execute client-related project processes and tasks to assure successful, on-time completion of all deliverables.
• Develops and drives project risk mitigation and leads all escalations related to these projects.
• Provides pre-sales client onboarding/training assistance for the sales organization.
• Ensures tasks are performed in accordance with Empyreal's processes, such as New Client Forms, Client Portal set-up; Portal logins; and operational checklists.
• Maintains up-to-date project and ongoing client information in Empyreal's Client Portal, and other systems.
• Manages client communications and escalations during the project process.
• Provides detailed and timely status reporting to internal management team.
• Assures excellent client satisfaction.
• Secures client reference ability.
• Identifies and proposes innovations and improvement opportunities.
• Performs other duties as assigned.
Requirements:
If you are known as an exceptional employee who produces great work and believes in providing best-in-class customer service, we want you to join our growing team and share our vision. Salary range is $55,000 - $60,000 per year. Enjoy a great selection of benefits including group medical, dental, vision, life, disability, 401K Plan, vacation, sick time, and more! The position qualifications are as follows:
• Bachelor's Degree from an accredited institution or equivalent work experience is preferred.
• 2+ years consulting, technical consulting, or project management experience including strong client management experience.
• 2+ years application implementation and/or upgrade project management experience.
• Experience in banking or financial services a plus.
• Strong analytical, problem-solving, and escalation skills.
• Solid negotiation skills and ability to handle objections.
• Excellent organizational, communication, interpersonal, and relationship building skills.
• Strong computer and database skills required. Working knowledge of Salesforce preferred.
Prior experience in executing Client Project Plan(s) with successful results.
Candidates must be willing to undergo and pass a comprehensive background check and drug testing. Empyreal Logistics is an equal employment employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Employer Overview
Empyreal Logistics
Colorado, Englewood - 80110- Agency