Client Service ManagerPermanent
New Jersey, Mount Laurel - 08054Job Simplification
The announced job offer is made public by the firm: Labor First Llc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city Mount Laurel, in the country US - at this current ZipCode: 08054
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Job Overview
Summary of Position:
Provides Labor First service standard for all clients and participation retirees, resulting in an exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team.
Duties & Responsibilities:
Provide daily client point of contact
Provide information on eligibility, billing, member and client services
Single point of contact for client
Perform critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility
Design, prepare and coordinate member communications on behalf of client
Develop creative solutions to client issues
Lead client events to ensure personalized touch point opportunities
Provide pertinent reporting to clients
Travel (less than 10%)
Supports the Client Services Team
Assist team with questions specific to their assigned groups
Oversees age-ins/disenrollments
Disseminate information to team, proved cross team training for changes in new groups
Perform other duties and special projects as assigned
Assist Client Service Director with Implementations
Handle escalated calls from members and clients
Suggest improvements
Licensing & Qualifications:
Proficient in Word, Excel and other Microsoft applications
Strong written and oral English communication
Self-aware and professional
High School diploma or equivalent
4+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience
2-year experience with database system and file transfers
Preferred Qualification
Proficient in Salesforce
Bachelors Degree from a 4-year college
4+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required
Fully insured and self-funded Medicare health insurance experience
Provides Labor First service standard for all clients and participation retirees, resulting in an exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team.
Duties & Responsibilities:
Provide daily client point of contact
Provide information on eligibility, billing, member and client services
Single point of contact for client
Perform critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility
Design, prepare and coordinate member communications on behalf of client
Develop creative solutions to client issues
Lead client events to ensure personalized touch point opportunities
Provide pertinent reporting to clients
Travel (less than 10%)
Supports the Client Services Team
Assist team with questions specific to their assigned groups
Oversees age-ins/disenrollments
Disseminate information to team, proved cross team training for changes in new groups
Perform other duties and special projects as assigned
Assist Client Service Director with Implementations
Handle escalated calls from members and clients
Suggest improvements
Licensing & Qualifications:
Proficient in Word, Excel and other Microsoft applications
Strong written and oral English communication
Self-aware and professional
High School diploma or equivalent
4+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience
2-year experience with database system and file transfers
Preferred Qualification
Proficient in Salesforce
Bachelors Degree from a 4-year college
4+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required
Fully insured and self-funded Medicare health insurance experience
Employer Overview
Labor First Llc
New Jersey, Mount Laurel - 08054- Agency