Client Service Associate Account Manger - National Remote - Arizona, Phoenix

The announced job offer is made public by the firm: UnitedHealth Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Arizona at the city Phoenix, in the country US - at this current ZipCode: 85003

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You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

The Client Service Associate Account Manger is responsible for supporting the operational activities of multiple Medicaid Dental programs. The Client Service Associate Account Manger will use his/her strong business analysis skills to process Client requests through an intake tool, validate and interpret regulatory requirements, resolve Client escalations, support auditing activities, assist employees on leave/PTO, and manage reoccurring & ad hoc client reporting needs. In addition, they will support various activities with other Account Managers who are Client-facing and accountable for the maintenance, growth, and overall customer satisfaction for their book(s) of business. This position is tailored for growth within the Client Services team into an Account Manager role, as well as other organization opportunities.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Provide back-end support for all activities required to manage the Company's Medicaid programs
• Build strong relationships with Account Managers on the team to facilitate engagement & efficient task coordination
• Subject matter expert for Salesforce CRM Tool and other systems required to manage client expectations
• Support Account Managers in coordinating complex or regulatory projects to completion, meeting demanding timelines through with numerous departments; this includes External Vendors, Clinical Operations, Professional Networks, Provider Services, Call Centers, Finance, Legal, Regulatory Adherence, Reporting, Compliance, and other external parties
• Identify Client requests that are at risk and escalate accordingly
• Attend cross-departmental and organizational meetings as required to support the ongoing business, project, and client requirements
• Perform ongoing desk audits to ensure supporting client documentation is up to date (benefit setup, provider manuals, QRGs, plan summaries, org charts, etc.)
• Represent Client Services during new business implementation activities
• Coordinate all reporting needs for each assigned Client
• Support the processing, preparation, and deliverables for all Regulatory audits
• Facilitate ad hoc Client requests (i.e., claim projects/ research, State complaints, eligibility research, utilization, network issues, reports, output verification, etc.)
• Monitor the response times for all Client inquiries
• Tracks issues and resolutions to maintain documentation and to enable visibility
• Assist with daily activities when teammates are on leave/PTO
• Cross-train with other teammates and departments to strengthen the services offered to Clients

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associates degree (or higher) or High school diploma / GED (or higher) with equivalent work experience
• 2+ years of business analysis experience with demonstrated ability to gather undefined or unclear requirements utilizing strong probing skills (this is not a financial analysis role, financial analyst need not apply)
• Experience using Microsoft Office Suite (Excel, Word, PowerPoint, Teams)

Preferred Qualifications:

• Bachelor's degree (or higher)
• Healthcare insurance experience
• Experience supporting Medicaid programs
• Experience utilizing various platforms to document, navigate, and maintain business inquiries/projects
• Ability to understand ADA codes and general dental terminology
• Experience with reporting tools and platforms
• Experience supporting regulatory audits

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $26.15 - $46.63. The salary range for Connecticut / Nevada residents is $28.85 - $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.