Claims Customer Solution Representative - Georgia, Atlanta

The announced job offer is made public by the firm: Berkshire Hathaway Travel Protection and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Atlanta, in the country US - at this current ZipCode: 30301

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world? Learn more about our unique culture and history. Job Opportunity: Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a Customer Solution Representative, based out of our Atlanta office location for our 11:00 am EST - 8:00 pm EST shift. Responsibilities of the position are to facilitate customer inquiries via phone calls and email and to create claims for various types of travel insurance clients. Additional responsibilities could include claim processing for other commercial insurance lines of business, claim financial transactions, and other types of claim support. This position requires a strong level of attention to detail, commitment to customer service and quality, with strong oral and written communication skills. It is important to understand that this customer service center environment values the ability to understand customer needs, to empathize, and to assess and communicate a path for resolution. Reliability and team collaboration are also key to success in this environment. Our organization is growing. It is important to be flexible and prepared for potential frequent changes as processes continue to mature. We encourage input and contribution to the efficiencies and advancement of the team processes and provide development and experiences for career growth opportunities. Duties & Responsibilities: Answer, actively listen and appropriately respond to customer calls for various travel insurance claims, providing high level of customer service excellence Focus on handling incoming calls and creating newly reported claims within established guidelines and quality requirements Understand key concepts of travel insurance and customer quality requirements for customer calls, reported claims and other related activities Contribute to department efficiencies by providing input from learned procedures and interactions with team Learn and utilize technology for work processing in an evolving environment Manage inbound and outbound calls and communications in a timely manner Implement acquired insurance products knowledge, process guidelines and procedures, to create a 'Wow Factor' for customers Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Maintain records as defined in process and training requirements Understand personal and team qualitative and quantitative targets designed to deliver optimum customer service Perform other claim support tasks required to meet both internal and external customer service requirements. This may include responsibilities such as other data capture, reporting and research functions Contribute to feedback and communications that enhance customer experience and that endorse the Berkshire Hathaway Specialty Insurance brand Qualifications, Skills and Experience: Previous customer service experience Ability to learn and understand insurance policy and claim concepts Ability to think and act appropriately to immediate situations at hand Strong analytical and problem-solving skills Demonstrated integrity, passion for excellence, collaboration across functions Strong verbal and written communication skills, soft skills, active listening and the ability to interact professionally with external customers and internal teams Customer focus and adaptability to varying personality types and situations Strong attention to detail Quick learner, flexible and adaptable to changing environment Ability and willingness to work as a team player in a collaborative environment Strong organization and time management skills; ability to prioritize and manage multiple activities in tandem Strong interpersonal skills; ability to share within a participative, cohesive team environment Proficient working knowledge of Microsoft Office products, including MS Word, Excel and Outlook Must be able to work the necessary eight-hour shift between the hours of 8 AM- 8 PM, Monday- Friday and some holidays Willingness to obtain adjuster license for advanced job skills and customer service capabilities Bilingual language skills a plus BHSI Offers: A competitive package and exciting growth opportunities for career-oriented teammates A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.