Call Center Triage RN - On Site (not remote) - Florida, Tavares

The announced job offer is made public by the firm: Chapters Health Systems and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Tavares, in the country US - at this current ZipCode: 32778

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Qualifications:

• Current Florida license as RN, current active single-state out-of-state nurse license, or current active

multistate/compact nurse license

• Minimum of one (1) year nursing experience ; hospice or hospital experience preferred

• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system

• Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred

• Intermittent Driver - Valid driver's license and automobile insurance per Company policy

• Reliable trans portation to meet patients' needs

• Excellent critical decision making and problem-solving skills

• Excellent clinical and assessment skills

• Ability to use equipment with visual and auditory mechanisms

• E xcellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines

• Ability to e ffectively handle stressful situat ions professionally and calmly with exceptional customer service

• Strong patient service skills

• Information seeking / probing skills

• Accurate knowledge transfer

• Listening, understanding, and responding

• Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits

• Ability to work in a cooperative team environment

• Able to exhibit a sense of urgency in daily work activities

• Skilled in computer operations; p roficiency in MS Office software applications, o n-line research and proven data entry and navigation skills

• Available to work shifts to accommodate extended hours of operation as scheduled

• Ability to perform sedentary work with frequent interruptions

• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families

• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or w ithout reasonable accommodations

Competencies:

• Satisfactorily complete competency requirements for this position .

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.

• Comply with all s tate, federal and local government regulations, maintaining a strong position against fraud and abuse.

• Comply with Company policies, procedures and standard practices.

• Observe the Company's health, safety and security practices.

• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

• Use resources in a fiscally responsible manner.

• Promote the Company through participation in community and professional organizations.

• Participate proactively in improving performance at the organizational, departmental and individual levels.

• Improve own professional knowledge and skill level.

• Advance electronic media skills.

• Support Company research and educational activities.

• Share expertise with co workers both formally and informally.

• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Triages after-hours phone calls and ensures that callers' needs are met efficiently using excellent customer service skills.

• Provides telephone advice and education for patient needs.

• Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System's services. Positively promotes and clearly explains benefits of Chapters Health System ' s services. Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate.

• Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.

• Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).

• Provides reassurance on the phone to patients and families. Assists in find ing solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.

• Assists the patient and family to achieve the desired comfort levels.

• Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.

• Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).

• Performs other duties as assigned.