Call Center SupervisorPermanent
Florida, Merritt Island - 32952Job Simplification
The announced job offer is made public by the firm: Acara Solutions and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Merritt Island, in the country US - at this current ZipCode: 32952
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Job Overview
Acara Solutions is looking for a Call Center Supervisor for their client in Merritt Island, FL.
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
Job Type: Full-time
Salary: $24.00 per hour
Ability to commute/relocate:
Merritt Island, FL 32952: Reliably commute or planning to relocate before starting work (Required)
Experience:
call center supervisor: 3 years (Required)
Work Location: One location
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
Job Type: Full-time
Salary: $24.00 per hour
Ability to commute/relocate:
Merritt Island, FL 32952: Reliably commute or planning to relocate before starting work (Required)
Experience:
call center supervisor: 3 years (Required)
Work Location: One location
Employer Overview
Acara Solutions
Florida, Merritt Island - 32952- Agency