Call Center SupervisorPermanent
Florida, Jacksonville - 32256Job Simplification
The announced job offer is made public by the firm: Florida Eye Specialists and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Jacksonville, in the country US - at this current ZipCode: 32256
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About us:
Florida Eye Specialists is a top provider in eye care for the greater Jacksonville area and is the preferred provider for the Jacksonville Jaguars! There are currently nine locations in and around Jacksonville and we are growing every day! The physicians and staff of Florida Eye Specialists are united by a common passion for excellence in eye care. All our doctors have dedicated numerous years of medical school, residency, fellowship and post-fellowship training to eye-disease research and education.
Benefits:
After successful completion of a 90-day probationary period, Full Time employees will be eligible for the following benefits:
Paid Time Off & Paid Holidays
Medical, Dental & Vision
STD & LTD
401k & Profit Sharing
Job Summary:
Starting pay based on experience!
We are looking for an experienced Call Center Supervisor with proven results! If you are goal-oriented, customer service savvy and have the ability to drive success then this is the job for you!
The Call Center Supervisor leads, monitors, and supervises the Call Center team to achieve goals that contribute to the growth of the organization. The Call Center Supervisor will motivate and inspire their team by creating an environment that promotes positive communication and encourages a positive and productive team culture.
Duties/Responsibilities:
Leads and guides the Call Center team in the performance of duties
Participates in training new staff members and ongoing educational programs for the team.
Assists in prioritizing, scheduling, assigning and monitoring work to optimize service
Performs all functions of the Call Center Agent
Performs all functions of the Call Center Manager in absence of the Manager
Serves as subject matter expert and resource to the Call Center
Identifies, raises and shares process improvements and patient solutions
Liaison between Management and team members regarding questions related to procedural and process changes communicated through training, huddles and other collaboration tools
Uses procedures, policy manuals, knowledge base and other reference materials to assist in answering various general inquiries and issues
Assists with addressing and resolving complex patient inquiries and issues
Identifies unusual events or consistent problem areas and addresses with management
Suggests methods to simplify, enhance or update procedures
Compiles and analyzes statistics related to Call Center activities and reports on trends, determines potential causes and develops recommendations for process improvements
Other duties as assigned by Management
Qualifications:
Excellent verbal and written communication skills
Excellent customer service skills
Ability to interact with employees to establish a strong positive partnership
Excellent organizational skills and attention to detail
Ability to multi-task and function well in a high-paced and at times stressful environment.
Basic computer knowledge
COVID19 Vaccination or Proof of infection within past 90 days'
This is not a remote position
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
COVID-19 considerations:
Employees are required to have a COVID19 Vaccination or Proof of infection within past 90 days upon hire.
Ability to commute/relocate:
Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
What are your salary requirements?
Experience:
Call Center Supervisor: 2 years (Preferred)
Work Location: One location
Florida Eye Specialists is a top provider in eye care for the greater Jacksonville area and is the preferred provider for the Jacksonville Jaguars! There are currently nine locations in and around Jacksonville and we are growing every day! The physicians and staff of Florida Eye Specialists are united by a common passion for excellence in eye care. All our doctors have dedicated numerous years of medical school, residency, fellowship and post-fellowship training to eye-disease research and education.
Benefits:
After successful completion of a 90-day probationary period, Full Time employees will be eligible for the following benefits:
Paid Time Off & Paid Holidays
Medical, Dental & Vision
STD & LTD
401k & Profit Sharing
Job Summary:
Starting pay based on experience!
We are looking for an experienced Call Center Supervisor with proven results! If you are goal-oriented, customer service savvy and have the ability to drive success then this is the job for you!
The Call Center Supervisor leads, monitors, and supervises the Call Center team to achieve goals that contribute to the growth of the organization. The Call Center Supervisor will motivate and inspire their team by creating an environment that promotes positive communication and encourages a positive and productive team culture.
Duties/Responsibilities:
Leads and guides the Call Center team in the performance of duties
Participates in training new staff members and ongoing educational programs for the team.
Assists in prioritizing, scheduling, assigning and monitoring work to optimize service
Performs all functions of the Call Center Agent
Performs all functions of the Call Center Manager in absence of the Manager
Serves as subject matter expert and resource to the Call Center
Identifies, raises and shares process improvements and patient solutions
Liaison between Management and team members regarding questions related to procedural and process changes communicated through training, huddles and other collaboration tools
Uses procedures, policy manuals, knowledge base and other reference materials to assist in answering various general inquiries and issues
Assists with addressing and resolving complex patient inquiries and issues
Identifies unusual events or consistent problem areas and addresses with management
Suggests methods to simplify, enhance or update procedures
Compiles and analyzes statistics related to Call Center activities and reports on trends, determines potential causes and develops recommendations for process improvements
Other duties as assigned by Management
Qualifications:
Excellent verbal and written communication skills
Excellent customer service skills
Ability to interact with employees to establish a strong positive partnership
Excellent organizational skills and attention to detail
Ability to multi-task and function well in a high-paced and at times stressful environment.
Basic computer knowledge
COVID19 Vaccination or Proof of infection within past 90 days'
This is not a remote position
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
COVID-19 considerations:
Employees are required to have a COVID19 Vaccination or Proof of infection within past 90 days upon hire.
Ability to commute/relocate:
Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
What are your salary requirements?
Experience:
Call Center Supervisor: 2 years (Preferred)
Work Location: One location
Employer Overview
Florida Eye Specialists
Florida, Jacksonville - 32256- Agency