Call Center RepresentativePermanent
Pennsylvania, Media - 19063Job Simplification
The announced job offer is made public by the firm: County of Delaware and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Pennsylvania at the city Media, in the country US - at this current ZipCode: 19063
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Shift: 8:30 am to 4:30pm, extended hours as needed
Summary: The Call Center Representative is responsible for handling calls that come into Delaware County Health Department's call center operations and providing accurate information to each caller. This Call Center is operated out of the Department of Health five days a week to provide support to the clinical community and the public. This role will be responsible for responding to both calls and emails during specific shifts and assisting in scheduling of clinic appointments. This is an hourly, non exempt position.
Essential Duties:
Answers and manages calls that come into the Call Center during each assigned shift.
Answer and manage emails that come into the Call Centers inbox during each assigned shift.
Enter all contacts into the database for tracking calls and follow procedures for reporting issues.
• Refer callers to the appropriate department staff or external resource efficiently, and professionally prioritizing a warm and responsive customer service approach.
• Communicate trends and recurring issues to the Call Center Coordinator in a timely and clear manner.
• Refer crisis calls to appropriate resources quickly and calmly keeping the Call Center Coordinator informed and requesting support as needed.
• Keep up to date on information and resources available across the county for providers and the general public.
• Connect callers and emails with clinical providers in consultation with the Call Center Coordinator.
• Utilize call center software to track all contacts.
• Assists callers in scheduling of clinic appointments.
• Performs all other duties, tasks and special projects as assigned.
Qualifications:
Valid driver's license and ability to pass a background check
High School degree required, Bachelor's degree in public health, or other related field preferred
Excellent communication and organizational skills, and attention to detail
Ability to interact appropriately and effectively with a wide range of persons
Bilingual ability a plus
Ability to maintain and handle confidential information
Ability to follow protocol, procedures, and established guidelines
A strong work ethic and ability to manage a demanding workload
Strong relationship-building skills
Delaware County requires all employees be up to date for COVID-19 vaccination. Proof of vaccination must be submitted before a candidate's start date if hired.
Job Type: Full-time
Pay: $17.95 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Media, PA 19063: Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center: 1 year (Preferred)
Customer service: 4 years (Required)
Work Location: One location
Summary: The Call Center Representative is responsible for handling calls that come into Delaware County Health Department's call center operations and providing accurate information to each caller. This Call Center is operated out of the Department of Health five days a week to provide support to the clinical community and the public. This role will be responsible for responding to both calls and emails during specific shifts and assisting in scheduling of clinic appointments. This is an hourly, non exempt position.
Essential Duties:
Answers and manages calls that come into the Call Center during each assigned shift.
Answer and manage emails that come into the Call Centers inbox during each assigned shift.
Enter all contacts into the database for tracking calls and follow procedures for reporting issues.
• Refer callers to the appropriate department staff or external resource efficiently, and professionally prioritizing a warm and responsive customer service approach.
• Communicate trends and recurring issues to the Call Center Coordinator in a timely and clear manner.
• Refer crisis calls to appropriate resources quickly and calmly keeping the Call Center Coordinator informed and requesting support as needed.
• Keep up to date on information and resources available across the county for providers and the general public.
• Connect callers and emails with clinical providers in consultation with the Call Center Coordinator.
• Utilize call center software to track all contacts.
• Assists callers in scheduling of clinic appointments.
• Performs all other duties, tasks and special projects as assigned.
Qualifications:
Valid driver's license and ability to pass a background check
High School degree required, Bachelor's degree in public health, or other related field preferred
Excellent communication and organizational skills, and attention to detail
Ability to interact appropriately and effectively with a wide range of persons
Bilingual ability a plus
Ability to maintain and handle confidential information
Ability to follow protocol, procedures, and established guidelines
A strong work ethic and ability to manage a demanding workload
Strong relationship-building skills
Delaware County requires all employees be up to date for COVID-19 vaccination. Proof of vaccination must be submitted before a candidate's start date if hired.
Job Type: Full-time
Pay: $17.95 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Media, PA 19063: Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center: 1 year (Preferred)
Customer service: 4 years (Required)
Work Location: One location
Employer Overview
County of Delaware
Pennsylvania, Media - 19063- Agency