Call Center Representative (Patient Care Specialist)Permanent
Illinois, O Fallon - 62269Job Simplification
The announced job offer is made public by the firm: Saint Clair Communications and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city O Fallon, in the country US - at this current ZipCode: 62269
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Job Overview
Patient Care Specialist (Call Center Representative)
Starting at $31,200.00 Annually PLUS Monthly Bonus Opportunities
O'Fallon, IL 62269
Summary/Objective
Our business supports operations in seven states and provides the highest levels of service, product integrity, and talent. We're looking for Patient Care Specialists to join our growing inbound and outbound call center. The Care Specialist is responsible for ensuring a high-quality interaction during each call. Patient Care Specialists will schedule appointments for new and existing patients on inbound and outbound calls. We're looking for a highly organized professional with previous contact center, sales, or scheduling experience to ensure our call center's most efficient operations.
Essential Functions
Schedule patient appointments using the script and guidance provided.
Resolve customer service inquiries and concerns regarding Beltone's products and services.
Overcome objections and re-direct conversation for optimum outcomes.
Communicate effectively with patients with hearing difficulties.
Initiate outbound telemarketing calls to set up appointments for existing patients, reschedule missed appointments & set service appointments.
Assist in special projects and other duties as assigned.
Abide by HIPAA regulations.
Competencies
Excellent verbal and written communication skills.
Strong analytical skills.
Strong customer service skills.
Remains calm under pressure.
Advanced problem-solving skills.
Advanced Computer skills: Windows, Office 365, Microsoft Office.
Ability to work well with a variety of personalities & effectively build relationships with employees.
Education and Experience
High School Diploma or GED is required
2+ years of Contact Center, Sales, or Customer Service experience is preferred
Work Environment
This job operates in a professional call center environment. This role routinely uses standard office equipment such as computers with multiple screens and phones. This is NOT a work-from-home position.
Physical Demands
While performing the duties of this job, the employee is regularly required to speak clearly and listen. The employee frequently is required to sit for prolonged periods, stand, walk short distances, reach, lift (20lbs. or less), and repeat motions that use wrists, hands, and fingers.
Position Type/Expected Hours of Work
Non-Exempt/Hourly
Full-time, Part-time, & Weekend hours available
Hours of Operation are:
7:00 AM to 7:00 PM- Monday through Friday
8:00 AM to 5:00 PM- Saturday
11:00 AM to 5:00 PM- Sunday
Compensation & Benefits
Starting at $31,200.00 annually, DOE
Monthly and Quarterly Bonus Opportunities (after 90 days)
Earn Paid Time Off Starting on Day 1
Paid Holidays
401(k)
Health, Dental, Vision, FSA, Short & Long-Term Disability Insurance
Apply online only. No phone calls or staffing agencies, please.
Starting at $31,200.00 Annually PLUS Monthly Bonus Opportunities
O'Fallon, IL 62269
Summary/Objective
Our business supports operations in seven states and provides the highest levels of service, product integrity, and talent. We're looking for Patient Care Specialists to join our growing inbound and outbound call center. The Care Specialist is responsible for ensuring a high-quality interaction during each call. Patient Care Specialists will schedule appointments for new and existing patients on inbound and outbound calls. We're looking for a highly organized professional with previous contact center, sales, or scheduling experience to ensure our call center's most efficient operations.
Essential Functions
Schedule patient appointments using the script and guidance provided.
Resolve customer service inquiries and concerns regarding Beltone's products and services.
Overcome objections and re-direct conversation for optimum outcomes.
Communicate effectively with patients with hearing difficulties.
Initiate outbound telemarketing calls to set up appointments for existing patients, reschedule missed appointments & set service appointments.
Assist in special projects and other duties as assigned.
Abide by HIPAA regulations.
Competencies
Excellent verbal and written communication skills.
Strong analytical skills.
Strong customer service skills.
Remains calm under pressure.
Advanced problem-solving skills.
Advanced Computer skills: Windows, Office 365, Microsoft Office.
Ability to work well with a variety of personalities & effectively build relationships with employees.
Education and Experience
High School Diploma or GED is required
2+ years of Contact Center, Sales, or Customer Service experience is preferred
Work Environment
This job operates in a professional call center environment. This role routinely uses standard office equipment such as computers with multiple screens and phones. This is NOT a work-from-home position.
Physical Demands
While performing the duties of this job, the employee is regularly required to speak clearly and listen. The employee frequently is required to sit for prolonged periods, stand, walk short distances, reach, lift (20lbs. or less), and repeat motions that use wrists, hands, and fingers.
Position Type/Expected Hours of Work
Non-Exempt/Hourly
Full-time, Part-time, & Weekend hours available
Hours of Operation are:
7:00 AM to 7:00 PM- Monday through Friday
8:00 AM to 5:00 PM- Saturday
11:00 AM to 5:00 PM- Sunday
Compensation & Benefits
Starting at $31,200.00 annually, DOE
Monthly and Quarterly Bonus Opportunities (after 90 days)
Earn Paid Time Off Starting on Day 1
Paid Holidays
401(k)
Health, Dental, Vision, FSA, Short & Long-Term Disability Insurance
Apply online only. No phone calls or staffing agencies, please.
Employer Overview
Saint Clair Communications
Illinois, O Fallon - 62269- Agency