Call Center Representative- OnsitePermanent
Florida, Tampa - 33619Job Simplification
The announced job offer is made public by the firm: HIRD LLC and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Tampa, in the country US - at this current ZipCode: 33619
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
_ Job Title: Loan Servicing Specialist _
JOB SUMMARY
As an Inbound Loan Servicing Specialist, you will be answering inbound calls from individuals who have federally held student loans.
The Specialists are responsible for properly maintaining borrower accounts through processing and completing assigned correspondence and applications.
Specialists will deliver a unique customer service experience utilizing effective questioning and listening skills to determine the borrower's needs and concerns, ensuring a high level of customer satisfaction.
The Specialist is also responsible for proper documentation and response in order to to ensure the timely and accurate loan transitionent status, using various internal systems.
This will involve providing high-quality customer service, answering inbound calls to properly handle account requests, as well as the ability to process applications with 100% accuracy and support chat functions.
We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team and on an individual basis.
Specialists should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
It is to display exceptional verbal and written communication, interpersonal and active-listening skills and attention to details.
ESSENTIAL JOB FUNCTIONS/DUTIES
Handling incoming requests from borrowers in a professional and timely manner
Anticipating the borrowers' needs and providing recommendations in order to deliver appropriate solutions to them
Provides high quality service to achieve maximum satisfaction by resolving the query at first contact where possible
Take ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolution
Delivers what is promised in line with the caller's expectations
Responsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activities
Compile and process caller information
Correspondence/Application Processing
Perform additional duties as needed
QUALIFICATION REQUIREMENTS
Student loan, banking, or loan servicing experience preferred
1 - 3 years of experience in a customer service-related field required
Intermediate typing skills, including 10-key operation by touch Bilingual is a plus
EDUCATION REQUIREMENTS:
High school diploma or GED
Associate preferred
JOB REQUIREMENTS:
Ability to prioritize tasks.
Must be highly attentive to details.
Emphasis on customer service and high-quality support.
Ability to analyze problems and devise solutions.
Competency in Microsoft Excel Microsoft Word and Outlook
Ability to work independently, responsively and hold self- Accountability
Professional and Trustworthy
Strong Interpersonal and Communication Skills
Excellent Punctuality
Embedded Company Values
Excellent computer literacy
Intermediate typing skills, including 10-key operation by touch (Recommended)
Schedule flexibility required
Drug Free Workplace
Training will be in office with potential to work from home opportunity
Adequate Work from home environment
Eligibility:
This is a Federal Contract and your Federal Student Loans must be in good standing and not in a defaulted status
This is a Federal contract and proof of US Citizenship is required to support this contract
Able to complete a Federal Security Clearance background check
Job Type: Full-time
Salary: $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Tampa, FL 33619: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Call center: 3 years (Required)
Customer service: 3 years (Required)
Banking: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: One location
JOB SUMMARY
As an Inbound Loan Servicing Specialist, you will be answering inbound calls from individuals who have federally held student loans.
The Specialists are responsible for properly maintaining borrower accounts through processing and completing assigned correspondence and applications.
Specialists will deliver a unique customer service experience utilizing effective questioning and listening skills to determine the borrower's needs and concerns, ensuring a high level of customer satisfaction.
The Specialist is also responsible for proper documentation and response in order to to ensure the timely and accurate loan transitionent status, using various internal systems.
This will involve providing high-quality customer service, answering inbound calls to properly handle account requests, as well as the ability to process applications with 100% accuracy and support chat functions.
We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team and on an individual basis.
Specialists should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
It is to display exceptional verbal and written communication, interpersonal and active-listening skills and attention to details.
ESSENTIAL JOB FUNCTIONS/DUTIES
Handling incoming requests from borrowers in a professional and timely manner
Anticipating the borrowers' needs and providing recommendations in order to deliver appropriate solutions to them
Provides high quality service to achieve maximum satisfaction by resolving the query at first contact where possible
Take ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolution
Delivers what is promised in line with the caller's expectations
Responsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activities
Compile and process caller information
Correspondence/Application Processing
Perform additional duties as needed
QUALIFICATION REQUIREMENTS
Student loan, banking, or loan servicing experience preferred
1 - 3 years of experience in a customer service-related field required
Intermediate typing skills, including 10-key operation by touch Bilingual is a plus
EDUCATION REQUIREMENTS:
High school diploma or GED
Associate preferred
JOB REQUIREMENTS:
Ability to prioritize tasks.
Must be highly attentive to details.
Emphasis on customer service and high-quality support.
Ability to analyze problems and devise solutions.
Competency in Microsoft Excel Microsoft Word and Outlook
Ability to work independently, responsively and hold self- Accountability
Professional and Trustworthy
Strong Interpersonal and Communication Skills
Excellent Punctuality
Embedded Company Values
Excellent computer literacy
Intermediate typing skills, including 10-key operation by touch (Recommended)
Schedule flexibility required
Drug Free Workplace
Training will be in office with potential to work from home opportunity
Adequate Work from home environment
Eligibility:
This is a Federal Contract and your Federal Student Loans must be in good standing and not in a defaulted status
This is a Federal contract and proof of US Citizenship is required to support this contract
Able to complete a Federal Security Clearance background check
Job Type: Full-time
Salary: $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Tampa, FL 33619: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Call center: 3 years (Required)
Customer service: 3 years (Required)
Banking: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: One location
Employer Overview
HIRD LLC
Florida, Tampa - 33619- Agency