Call Center RepresentativePermanent
Missouri, Springfield - 65802Job Simplification
The announced job offer is made public by the firm: Great Southern Bank and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Missouri at the city Springfield, in the country US - at this current ZipCode: 65802
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked Forbes Best Bank 2021, come join our team of customer service experts today!
No experience? No problem! This position includes complete on-the-job training. We are open to candidates from a variety of employment backgrounds. Whether you are an expert or have never worked in a call center setting before, this position may be a good fit for you!
General Description
As the initial point of contact for the Bank, the Call Center Representative is responsible for assessing the customer's needs, answering general account related inquiries, and gathering relevant information to resolve the customer's issue.
Essential Duties and Responsibilities
1. Promptly and professionally answers incoming customer calls, verifies the caller's identity, determines the caller's needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed. This duty is performed about 70% of the time.
2. Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved. This duty is performed about 10% of the time.
3. Maintains a strong working knowledge of all applicable operating systems and product lines. This duty is performed about 10% of the time.
4. Is mindful of fraudulent/illicit activities, escalating the call when suspicious activity is identified. This duty is performed about 10% of the time.
5. Maintains regular and reliable attendance, punctuality, and personal appearance. Communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
6. Performs all other duties as assigned.
Qualifications
High school diploma or GED
0 to 12 months related experience and/or training
Regular use of desktop/laptop computer and basic operating systems.
Basic experience with alphanumeric data entry, spreadsheet, and word processing.
Ability to add, subtract, multiply and divide
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 8:00 AM - 7:00 PM, Rotating Weekends: Saturday 8:00 AM - 6:00 PM, Sunday 9:00 AM - 4:00 PM
Total Hours: 40
Job Grade: 5
3942
CCGSB
No experience? No problem! This position includes complete on-the-job training. We are open to candidates from a variety of employment backgrounds. Whether you are an expert or have never worked in a call center setting before, this position may be a good fit for you!
General Description
As the initial point of contact for the Bank, the Call Center Representative is responsible for assessing the customer's needs, answering general account related inquiries, and gathering relevant information to resolve the customer's issue.
Essential Duties and Responsibilities
1. Promptly and professionally answers incoming customer calls, verifies the caller's identity, determines the caller's needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed. This duty is performed about 70% of the time.
2. Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved. This duty is performed about 10% of the time.
3. Maintains a strong working knowledge of all applicable operating systems and product lines. This duty is performed about 10% of the time.
4. Is mindful of fraudulent/illicit activities, escalating the call when suspicious activity is identified. This duty is performed about 10% of the time.
5. Maintains regular and reliable attendance, punctuality, and personal appearance. Communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
6. Performs all other duties as assigned.
Qualifications
High school diploma or GED
0 to 12 months related experience and/or training
Regular use of desktop/laptop computer and basic operating systems.
Basic experience with alphanumeric data entry, spreadsheet, and word processing.
Ability to add, subtract, multiply and divide
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 8:00 AM - 7:00 PM, Rotating Weekends: Saturday 8:00 AM - 6:00 PM, Sunday 9:00 AM - 4:00 PM
Total Hours: 40
Job Grade: 5
3942
CCGSB
Employer Overview
Great Southern Bank
Missouri, Springfield - 65802- Agency