Call Center Representative- Insurance Claims - Texas, Richardson

Call Center Representative- Insurance ClaimsPermanent

Texas, Richardson - 75081
  • Applications 0
  • Post Date: 2022-10-22
  • Views 871
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Annual
  • Company Name:Alacrity Solutions
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: Alacrity Solutions and it was included in jobs list the date of: 2022-10-22 in the website

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Richardson, in the country US - at this current ZipCode: 75081

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Job Overview

The Insurance Claims Representative is responsible for providing service and support to the claims handling process on behalf of the company's insurance carrier clients.

Process new and existing claims through various channels including inbound and outbound calls, email, and chat.
Assist customers, insurance agents and vendors with questions about new and existing claims.
Document claim file activities in an accurate, thorough, and timely manner.
Effectively manage simultaneous inbound and outbound tasks.
Display active listening and superior customer service skills for internal and external clients.
Accurately follow scripts and guidelines assigned to client programs and campaigns.
Provide empathy and support to customers who are experiencing difficult circumstances.
Represent the company and its clients in a professional and respectful manner.
Adhere to all company policies and procedures.
Perform other duties as assigned.


1-3 years' experience providing multi-channel communication and customer support including phone calls, e-mail, and chat
Exceptional customer service, active listening, verbal, and written communication skills
Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook, with a strong knowledge of web-based software programs
Ability and willingness to work non-standard workweeks; willing to work additional hours or adjust work shift(s) as determined by business needs
Self-motivated and independently able to prioritize tasks and resolve issues
Comfortable working in fast-paced environments
Experience working in the insurance industry (property, casualty, and auto) is considered a plus but not required


Job Type: Full-time
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Employer Overview

Alacrity Solutions

Texas, Richardson - 75081
  • Agency