Call Center RepresentativePermanent
Illinois, Willowbrook - 60527Job Simplification
The announced job offer is made public by the firm: Next Door & Window and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Willowbrook, in the country US - at this current ZipCode: 60527
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Why work for NEXT Door & Window?
Performance based bonus opportunities
Employee loyalty as many of our employees have been with us for 10+ years
401K with profit sharing
Health and Dental benefits
Paid holidays off
Flexible Spending account offered
Holiday parties
Monthly in office events
Spirit Days
Paid vacation that increases with seniority
Call Center Representative Job Responsibilities:
This role will be split between the Burr Ridge showroom and Naperville Showroom but will have a set schedule to follow (3 days in Burr Ridge and 2 days in Naperville)
Handles lead inquiries and convert to appointments to meet and exceed monthly lead goals.
Enters all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team (Customer Experience Relationship Team) procedures
Resolves customer problems/discrepancies in an expeditious and tactful manner and refers them to the appropriate person/solution.
Fields all incoming calls and route to appropriate person or solution. This includes resolution of all customer inquiries.
Provides customers with accurate information regarding all products and services.
Follows up on online inquiries in a timely manner with a 3-minute turnaround time.
Performs basic data entry of prospect information into our Salesforce CRM
Follows up with unsold sales as assigned in Salesforce CRM.
Completes outbound calls daily including telemarketing calls.
Desired Qualifications:
High School Diploma or equivalent.
Customer experience and/or inside sales helpful
Flexible work schedules including Saturdays
General job skills being sought include the following: Excellent oral communication skills, written communication skills, interpersonal skills, organizational skills,
Previous customer service experience preferred
Computer literacy skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Performance based bonus opportunities
Employee loyalty as many of our employees have been with us for 10+ years
401K with profit sharing
Health and Dental benefits
Paid holidays off
Flexible Spending account offered
Holiday parties
Monthly in office events
Spirit Days
Paid vacation that increases with seniority
Call Center Representative Job Responsibilities:
This role will be split between the Burr Ridge showroom and Naperville Showroom but will have a set schedule to follow (3 days in Burr Ridge and 2 days in Naperville)
Handles lead inquiries and convert to appointments to meet and exceed monthly lead goals.
Enters all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team (Customer Experience Relationship Team) procedures
Resolves customer problems/discrepancies in an expeditious and tactful manner and refers them to the appropriate person/solution.
Fields all incoming calls and route to appropriate person or solution. This includes resolution of all customer inquiries.
Provides customers with accurate information regarding all products and services.
Follows up on online inquiries in a timely manner with a 3-minute turnaround time.
Performs basic data entry of prospect information into our Salesforce CRM
Follows up with unsold sales as assigned in Salesforce CRM.
Completes outbound calls daily including telemarketing calls.
Desired Qualifications:
High School Diploma or equivalent.
Customer experience and/or inside sales helpful
Flexible work schedules including Saturdays
General job skills being sought include the following: Excellent oral communication skills, written communication skills, interpersonal skills, organizational skills,
Previous customer service experience preferred
Computer literacy skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Employer Overview
Next Door & Window
Illinois, Willowbrook - 60527- Agency