Call Center Representative IPermanent
California, Los Angeles - 90071Job Simplification
The announced job offer is made public by the firm: Carpenters Southwest Admin Corp and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city Los Angeles, in the country US - at this current ZipCode: 90071
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Job Overview
Summary:
Under minimum supervision, the _Call Center Representative I_ performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. The _Call Center Representative I_ is a full-time, non-exempt position, with a work schedule of Monday through Friday, 8:00 AM - 5:00 PM. Schedule is dependent on department needs; periodic overtime may be needed during peak periods.
Knowledge and Skills:
Provide excellent customer service to all CSAC stakeholders.
Complete data entry tasks (eflows) in a timely basis ensuring quality and quantity are at acceptable levels.
On occasion, assist other departments with special projects as needed, help open mail, sort, and validate information coming into the department, assist with auditing scanned documents.
Communicate effectively with participants, staff, local unions, and SWRCC at all times.
Provide and obtain participant information.
Possesses effective communication skills to manage and resolve participant complaints.
Follow up on participants calls where necessary.
Document all call information according to operating procedures.
Required Qualifications and Skills:
Working knowledge in Microsoft applications.
Knowledge of "8x8" telephone system is preferred but not mandatory
Professional appearance and demeanor
Excellent telephone etiquette, "people skills," written and verbal communication skills
Bilingual in English and Spanish is required
1-2 years related experience. Knowledge working in a call center or participants service environment is preferred.
Excellent organizational skills and detail oriented.
Job Type: Full-time
Pay: $21.44 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
During interview process and until further notice, CSAC is implementing COVID restrictions on employees and will be following all state and local mandates regarding COVID-19.
Experience:
Customer Service: 2 years (Preferred)
Call Center or related: 1 year (Required)
Language:
Spanish (Required)
Work Location: One location
Under minimum supervision, the _Call Center Representative I_ performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. The _Call Center Representative I_ is a full-time, non-exempt position, with a work schedule of Monday through Friday, 8:00 AM - 5:00 PM. Schedule is dependent on department needs; periodic overtime may be needed during peak periods.
Knowledge and Skills:
Provide excellent customer service to all CSAC stakeholders.
Complete data entry tasks (eflows) in a timely basis ensuring quality and quantity are at acceptable levels.
On occasion, assist other departments with special projects as needed, help open mail, sort, and validate information coming into the department, assist with auditing scanned documents.
Communicate effectively with participants, staff, local unions, and SWRCC at all times.
Provide and obtain participant information.
Possesses effective communication skills to manage and resolve participant complaints.
Follow up on participants calls where necessary.
Document all call information according to operating procedures.
Required Qualifications and Skills:
Working knowledge in Microsoft applications.
Knowledge of "8x8" telephone system is preferred but not mandatory
Professional appearance and demeanor
Excellent telephone etiquette, "people skills," written and verbal communication skills
Bilingual in English and Spanish is required
1-2 years related experience. Knowledge working in a call center or participants service environment is preferred.
Excellent organizational skills and detail oriented.
Job Type: Full-time
Pay: $21.44 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
During interview process and until further notice, CSAC is implementing COVID restrictions on employees and will be following all state and local mandates regarding COVID-19.
Experience:
Customer Service: 2 years (Preferred)
Call Center or related: 1 year (Required)
Language:
Spanish (Required)
Work Location: One location
Employer Overview
Carpenters Southwest Admin Corp
California, Los Angeles - 90071- Agency