Call Center RepresentativePermanent
Georgia, Atlanta - 30345Job Simplification
The announced job offer is made public by the firm: CDC FEDERAL CREDIT UNION and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Atlanta, in the country US - at this current ZipCode: 30345
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
_Contact Center Representative _
SUMMARY: The Contact Center Representative (CCR) is a dimensional and critical role that handles incoming calls in a high-volume, fast-paced environment. This role requires a strong ability to professionally and effectively communicate with prospective and current members on a broad range of topics across all lines of business. The CCR must possess knowledge of all CDC FCU products and services and be able to explore member needs, listen for clues and provide solutions utilizing the AID, INC. model. The CCR must be flexible to work as part of a team to maximize revenue growth and to meet or exceed personal, Contact Center, and Credit Union goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet members by phone in a courteous, professional and timely manner, providing prompt and accurate member service. Ensure call metrics are achieved.
Maintain an up-to-date and comprehensive knowledge on all CDC FCU products and services. Through utilizing the AID, INC. model, explore member needs and build relationships with members to assist them with their requests, suggest additional products and services that would benefit the member, close the sale and follow up periodically to maintain and enhance the member relationship. Identify opportunities to make referrals for mortgage products and to our Financial Advisor.
While working in a member sales and service capacity, open memberships and deposit accounts, process and close consumer loan requests, resolve loan issues, manage deposit and loan account maintenance, update member information as required, and troubleshoot technology issues related to all remote delivery services.
Following the credit union's policies and procedures, process a variety of monetary transactions by phone.
Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations, including BSA and robbery procedures.
Perform other duties as deemed reasonable.
Education/Knowledge/Skills & Abilities:
Associates degree preferred; three years related experience and/or training; or equivalent combination of education and experience.
Prior cash handling and customer service experience a plus.
Adequate computer literacy including proficiency in Microsoft Office applications such as Outlook, Word and Excel.
Knowledge of banking or credit union teller or platform systems a plus.
Strong "People" skills, comfortable multi-tasking, ability to work independently AND as a member of a team, capable in a relationship focused sales environment.
Ensure regular and predictable attendance
Bondable and have no felony convictions
Maintain a professional appearance in accordance with CDC FCU's dress code
Physically capable of performing assigned responsibilities; reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
This position description is intended to describe the general nature and level of work performed. It is not to be construed as an exhaustive list of responsibilities.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
What is your salary expectation?
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 3 years (Preferred)
Work Location: One location
SUMMARY: The Contact Center Representative (CCR) is a dimensional and critical role that handles incoming calls in a high-volume, fast-paced environment. This role requires a strong ability to professionally and effectively communicate with prospective and current members on a broad range of topics across all lines of business. The CCR must possess knowledge of all CDC FCU products and services and be able to explore member needs, listen for clues and provide solutions utilizing the AID, INC. model. The CCR must be flexible to work as part of a team to maximize revenue growth and to meet or exceed personal, Contact Center, and Credit Union goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet members by phone in a courteous, professional and timely manner, providing prompt and accurate member service. Ensure call metrics are achieved.
Maintain an up-to-date and comprehensive knowledge on all CDC FCU products and services. Through utilizing the AID, INC. model, explore member needs and build relationships with members to assist them with their requests, suggest additional products and services that would benefit the member, close the sale and follow up periodically to maintain and enhance the member relationship. Identify opportunities to make referrals for mortgage products and to our Financial Advisor.
While working in a member sales and service capacity, open memberships and deposit accounts, process and close consumer loan requests, resolve loan issues, manage deposit and loan account maintenance, update member information as required, and troubleshoot technology issues related to all remote delivery services.
Following the credit union's policies and procedures, process a variety of monetary transactions by phone.
Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations, including BSA and robbery procedures.
Perform other duties as deemed reasonable.
Education/Knowledge/Skills & Abilities:
Associates degree preferred; three years related experience and/or training; or equivalent combination of education and experience.
Prior cash handling and customer service experience a plus.
Adequate computer literacy including proficiency in Microsoft Office applications such as Outlook, Word and Excel.
Knowledge of banking or credit union teller or platform systems a plus.
Strong "People" skills, comfortable multi-tasking, ability to work independently AND as a member of a team, capable in a relationship focused sales environment.
Ensure regular and predictable attendance
Bondable and have no felony convictions
Maintain a professional appearance in accordance with CDC FCU's dress code
Physically capable of performing assigned responsibilities; reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
This position description is intended to describe the general nature and level of work performed. It is not to be construed as an exhaustive list of responsibilities.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
What is your salary expectation?
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 3 years (Preferred)
Work Location: One location
Employer Overview
CDC FEDERAL CREDIT UNION
Georgia, Atlanta - 30345- Agency