Call Center Rep.Permanent
West Virginia, Bridgeport - 26330Job Simplification
The announced job offer is made public by the firm: Justice Federal Credit Union and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of West Virginia at the city Bridgeport, in the country US - at this current ZipCode: 26330
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Call Center Representative
Bridgeport, WV 26330
Full-time
$12.03 - $20.57 per hour
About Justice FCU
Justice Federal Credit Union (Justice Federal) is a member-owned, financial cooperative that provides financial services nationwide exclusively to employees of the Department of Justice, the Department of Homeland Security, the Georgia Department of Public safety, employees of the City of Bridgeport, WV, law enforcement communities, their family members, related associations, and contractors.
Justice Federal is one of the fastest growing credit unions in the country, and we are continually expanding to meet the needs of our dynamic membership. Our enthusiastic and friendly staff is committed to delivering innovative products and quality service to our membership in record time. We pride ourselves on providing the highest level of personalized service anywhere.
The Justice Federal Management Team provides a professional working environment enriched by a variety of diverse and personal styles. We are committed to providing employees with maximum opportunities for personal and professional growth, fair and respectful treatment as a valued member of our team, and rewards for exceptional performance.
Job Purpose
Justice Federal Credit Union is seeking member driven, detail-oriented candidates for the position of Call Center Representative. This role is located in a call center environment and is responsible for responding to member inquiries, guiding our members toward products and services that meet their financial needs, and providing an exceptional member experience through multiple service channels, including phone, online chat, video teller and secured messaging.
Essential Functions and Responsibilities
Recognize and respond to member relationship opportunities using a consultative sales/service approach
Display exceptional member relation skills both internally and externally by handling issues at point of contact, utilize good follow through, and remain professional at all times
Performing member account transactions in accordance with security, regulatory, and compliance standards
Educate members on our digital banking capabilities so they can easily manage their finances from any location
Research and resolve minor account issues
Accept new membership and loan applications, providing guidance on account and loan options that meet the member's needs
Stay organized in a fast-paced environment with strong written, verbal communication skills
Required Skills and Experience
A High School Diploma or GED
Strong organization skills, attention to detail and follow-through
Ability to communicate, verbally and in writing, in a professional manner when dealing with members and employees
Minimum of one month of similar or related experience, call center operations or banking experience preferred
Knowledge of banking or credit union products and services is strongly preferred
Intermediate level computer skills
Ability to perform well under pressure
Ability to follow Justice Federal's core values of being member driven, being accountable, taking ownership, being one team and doing the right thing
Benefits
Justice Federal is focused on the well-being of its employees and offers a substantial benefits package that includes:
Flexible Spending Accounts
Basic and Voluntary Life Insurance
Medical / Dental / Vision Insurance
12 Paid Holidays (includes Birthday)
Generous Paid Time Off Policy (PTO)
Corporate Bonus (based on organizational goals)
Retirement Savings Plans with 6% Employer Match
And more!
_
Justice Federal does not provide Visa sponsorship to employees or candidates._
_Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status._
_Justice Federal Credit Union complies with the Occupational Safety and Health Administration's Emergency Temporary Standard regarding COVID-19 vaccinations for employees. It is the policy of the Credit Union that all employees hired after February 9, 2022 must be fully vaccinated prior to their first day of work and must provide official documentation to the Credit Union confirming their vaccination status. In accordance with applicable law, the Credit Union will consider whether employees are eligible for a religious or medical accommodation to this policy on a case-by-case basis._
Job Type: Full-time
Pay: $12.03 - $20.57 per hour
Bridgeport, WV 26330
Full-time
$12.03 - $20.57 per hour
About Justice FCU
Justice Federal Credit Union (Justice Federal) is a member-owned, financial cooperative that provides financial services nationwide exclusively to employees of the Department of Justice, the Department of Homeland Security, the Georgia Department of Public safety, employees of the City of Bridgeport, WV, law enforcement communities, their family members, related associations, and contractors.
Justice Federal is one of the fastest growing credit unions in the country, and we are continually expanding to meet the needs of our dynamic membership. Our enthusiastic and friendly staff is committed to delivering innovative products and quality service to our membership in record time. We pride ourselves on providing the highest level of personalized service anywhere.
The Justice Federal Management Team provides a professional working environment enriched by a variety of diverse and personal styles. We are committed to providing employees with maximum opportunities for personal and professional growth, fair and respectful treatment as a valued member of our team, and rewards for exceptional performance.
Job Purpose
Justice Federal Credit Union is seeking member driven, detail-oriented candidates for the position of Call Center Representative. This role is located in a call center environment and is responsible for responding to member inquiries, guiding our members toward products and services that meet their financial needs, and providing an exceptional member experience through multiple service channels, including phone, online chat, video teller and secured messaging.
Essential Functions and Responsibilities
Recognize and respond to member relationship opportunities using a consultative sales/service approach
Display exceptional member relation skills both internally and externally by handling issues at point of contact, utilize good follow through, and remain professional at all times
Performing member account transactions in accordance with security, regulatory, and compliance standards
Educate members on our digital banking capabilities so they can easily manage their finances from any location
Research and resolve minor account issues
Accept new membership and loan applications, providing guidance on account and loan options that meet the member's needs
Stay organized in a fast-paced environment with strong written, verbal communication skills
Required Skills and Experience
A High School Diploma or GED
Strong organization skills, attention to detail and follow-through
Ability to communicate, verbally and in writing, in a professional manner when dealing with members and employees
Minimum of one month of similar or related experience, call center operations or banking experience preferred
Knowledge of banking or credit union products and services is strongly preferred
Intermediate level computer skills
Ability to perform well under pressure
Ability to follow Justice Federal's core values of being member driven, being accountable, taking ownership, being one team and doing the right thing
Benefits
Justice Federal is focused on the well-being of its employees and offers a substantial benefits package that includes:
Flexible Spending Accounts
Basic and Voluntary Life Insurance
Medical / Dental / Vision Insurance
12 Paid Holidays (includes Birthday)
Generous Paid Time Off Policy (PTO)
Corporate Bonus (based on organizational goals)
Retirement Savings Plans with 6% Employer Match
And more!
_
Justice Federal does not provide Visa sponsorship to employees or candidates._
_Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status._
_Justice Federal Credit Union complies with the Occupational Safety and Health Administration's Emergency Temporary Standard regarding COVID-19 vaccinations for employees. It is the policy of the Credit Union that all employees hired after February 9, 2022 must be fully vaccinated prior to their first day of work and must provide official documentation to the Credit Union confirming their vaccination status. In accordance with applicable law, the Credit Union will consider whether employees are eligible for a religious or medical accommodation to this policy on a case-by-case basis._
Job Type: Full-time
Pay: $12.03 - $20.57 per hour
Employer Overview
Justice Federal Credit Union
West Virginia, Bridgeport - 26330- Agency