Call Center ManagerPermanent
Oregon, Wilsonville - 97070Job Simplification
The announced job offer is made public by the firm: Wolfer's Home Services and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Oregon at the city Wilsonville, in the country US - at this current ZipCode: 97070
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
"Second to None Since 1901"
_ Who We Are _
We keep on growing because we only hire the best, and our customers love us for it. We have been doing excellent work in the Portland metro area for OVER 120 years! You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only company that they will allow to work in their home. How much you and your teams can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
_ What We Do _
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning, and electrical systems.
_ The Big Task _
You will lead a team of Customer Services Representatives who facilitate inbound/outbound calling, book and schedule service appointments, and implement strategies to achieve department booked call and sales goals.
_ Key Sub Tasks _
Become an expert of your market, know the customer needs and how best to engage them.
Utilize call center data to maximize team efforts, forecast market behavior, and establish short-term and long-term objectives that achieve department and company KPIs.
Author and refine call scripts so they're clear, compelling and result in more appointments.
Take ownership of the team's operational performance, analyze call center data, and establish behavioral-based coaching plans that highlights areas of success while focusing on continuous, meaningful development.
Ensure sufficient staffing to match the business demand and seasonal spikes.
Manage and resolve customer escalations timely.
Ensures the team is knowledgeable of current market trends, company promotions, KPIs, policies, and procedures.
Collaborates with Marketing and other departments to foster productive relationships, support company performance, and deliver customer excellence.
_ Desired Skills and Experience _
Possess the ability to inspire both personal and professional growth in our team members.
Ability to provide unparalleled customer satisfaction.
Ability to drive team performance to achieve all business goals and objectives.
Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
_ What We Offer _
Medical Insurance -- we pay 100% of your premiums for health, dental, vision, life insurance, short-term and long-term disability.
New technology, including iPhone, laptop & access to integrated software.
State of the art tools, parts, and supplies.
401k Plan with a company match.
A family. This may be the MOST important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company culture, and you'll build life-long friendships at Wolfer's!
Income expectations: $70k-90k per year including bonuses.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wolfer's Home Services by visiting . When you're ready, please apply within to apply for this position.
Equal Opportunity Employer
Job Type: Full-time
Salary: $70,000 - $90,000 per year including bonuses
Benefits:
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday - Friday
Weekends and evenings as necessary
Supplemental pay types:
Bonus
Ability to commute/relocate:
Wilsonville, OR 97070: Reliably commute or planning to relocate before starting work
Experience:
Call Center: 3 years (Required)
Management: 3 years (Required)
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Wilsonville, OR 97070: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 3 years (Required)
Management: 3 years (Preferred)
Work Location: One location
_ Who We Are _
We keep on growing because we only hire the best, and our customers love us for it. We have been doing excellent work in the Portland metro area for OVER 120 years! You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only company that they will allow to work in their home. How much you and your teams can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
_ What We Do _
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning, and electrical systems.
_ The Big Task _
You will lead a team of Customer Services Representatives who facilitate inbound/outbound calling, book and schedule service appointments, and implement strategies to achieve department booked call and sales goals.
_ Key Sub Tasks _
Become an expert of your market, know the customer needs and how best to engage them.
Utilize call center data to maximize team efforts, forecast market behavior, and establish short-term and long-term objectives that achieve department and company KPIs.
Author and refine call scripts so they're clear, compelling and result in more appointments.
Take ownership of the team's operational performance, analyze call center data, and establish behavioral-based coaching plans that highlights areas of success while focusing on continuous, meaningful development.
Ensure sufficient staffing to match the business demand and seasonal spikes.
Manage and resolve customer escalations timely.
Ensures the team is knowledgeable of current market trends, company promotions, KPIs, policies, and procedures.
Collaborates with Marketing and other departments to foster productive relationships, support company performance, and deliver customer excellence.
_ Desired Skills and Experience _
Possess the ability to inspire both personal and professional growth in our team members.
Ability to provide unparalleled customer satisfaction.
Ability to drive team performance to achieve all business goals and objectives.
Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
_ What We Offer _
Medical Insurance -- we pay 100% of your premiums for health, dental, vision, life insurance, short-term and long-term disability.
New technology, including iPhone, laptop & access to integrated software.
State of the art tools, parts, and supplies.
401k Plan with a company match.
A family. This may be the MOST important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company culture, and you'll build life-long friendships at Wolfer's!
Income expectations: $70k-90k per year including bonuses.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wolfer's Home Services by visiting . When you're ready, please apply within to apply for this position.
Equal Opportunity Employer
Job Type: Full-time
Salary: $70,000 - $90,000 per year including bonuses
Benefits:
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday - Friday
Weekends and evenings as necessary
Supplemental pay types:
Bonus
Ability to commute/relocate:
Wilsonville, OR 97070: Reliably commute or planning to relocate before starting work
Experience:
Call Center: 3 years (Required)
Management: 3 years (Required)
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Wilsonville, OR 97070: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 3 years (Required)
Management: 3 years (Preferred)
Work Location: One location
Employer Overview
Wolfer's Home Services
Oregon, Wilsonville - 97070- Agency