Call Center ManagerPermanent
Not Specified, Not Specified -Job Simplification
The announced job offer is made public by the firm: TAS United and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Not Specified at the city Not Specified, in the country US - at this current ZipCode:
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Job Overview
Why work here: We are a rapidly growing business, great opportunity for career advancement.
TAS United is a full-service call center with locations in San Antonio Tx, Lubbock Tx, and San Juan Puerto Rico. We are currently seeking an experienced Call Center Operations Manager for our Puerto Rico office who can received full medical, dental and vision benefits along with vacation and sick time! Call Center Operations Manager will lead our team members to better performance, improve service quality and inspire success. The Call Center Operations Manager will report directly to the Director of Operations and assist in establishing call center objectives, analyzing call data, with a focus on improving performance and processes. The ideal candidate should be observant and detail-oriented and possess excellent knowledge of the call center business.
Responsibilities will include:
Communicating with call center supervisors to provide feedback about employee performance and coaching staff as needed
Providing leadership and management to all staff members in the call center to ensure that goals are met
Analyzing data for workforce management solutions and knowledge on budget vs staffing is essential.
Creating bi-weekly schedules for multiple locations following forecasting trends
Designing and implementing training programs for employees to ensure that they are equipped with the knowledge and skills necessary to perform their jobs effectively
Managing the flow of calls by overseeing the work of agents to ensure that customers are satisfied with the service they receive
Creating and maintaining a culture of excellence within the call center that inspires employees to do their best work
Monitoring agent performance to ensure that they are following procedure correctly and treating customers in a friendly, professional manner
Evaluating and improving call center operations by developing new policies and procedures, conducting audits, and making recommendations for change
Hiring, training, scheduling, and managing a staff of agents who answer incoming calls from customers who have questions about products or services offered by a company
Three (3) years of call center management experience
Strong knowledge of Microsoft productivity solutions
Bilingual, Spanish
Associates degree or equivalent work experience
Experience with Workforce Management solutions
Experience with training programs
Job Type: Full-time
TAS United is a full-service call center with locations in San Antonio Tx, Lubbock Tx, and San Juan Puerto Rico. We are currently seeking an experienced Call Center Operations Manager for our Puerto Rico office who can received full medical, dental and vision benefits along with vacation and sick time! Call Center Operations Manager will lead our team members to better performance, improve service quality and inspire success. The Call Center Operations Manager will report directly to the Director of Operations and assist in establishing call center objectives, analyzing call data, with a focus on improving performance and processes. The ideal candidate should be observant and detail-oriented and possess excellent knowledge of the call center business.
Responsibilities will include:
Communicating with call center supervisors to provide feedback about employee performance and coaching staff as needed
Providing leadership and management to all staff members in the call center to ensure that goals are met
Analyzing data for workforce management solutions and knowledge on budget vs staffing is essential.
Creating bi-weekly schedules for multiple locations following forecasting trends
Designing and implementing training programs for employees to ensure that they are equipped with the knowledge and skills necessary to perform their jobs effectively
Managing the flow of calls by overseeing the work of agents to ensure that customers are satisfied with the service they receive
Creating and maintaining a culture of excellence within the call center that inspires employees to do their best work
Monitoring agent performance to ensure that they are following procedure correctly and treating customers in a friendly, professional manner
Evaluating and improving call center operations by developing new policies and procedures, conducting audits, and making recommendations for change
Hiring, training, scheduling, and managing a staff of agents who answer incoming calls from customers who have questions about products or services offered by a company
Three (3) years of call center management experience
Strong knowledge of Microsoft productivity solutions
Bilingual, Spanish
Associates degree or equivalent work experience
Experience with Workforce Management solutions
Experience with training programs
Job Type: Full-time
Employer Overview
TAS United
Not Specified, Not Specified -- Agency