Call Center ManagerPermanent
Georgia, Alpharetta - 30004Job Simplification
The announced job offer is made public by the firm: CADY STUDIOS and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Alpharetta, in the country US - at this current ZipCode: 30004
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Who is CADY?
CADY is a premier school photography company who is passionate about capturing and celebrating the most formidable years of the lives of students we engage with by telling their story through event and portrait photography products.
We're not just "another" school photography & branding company...we bring a fresh approach to a market that is long overdue for drastic change.
We live by the motto that you don't need a cape to be a hero of everyday moments.
Summary
We are seeking a professional self-starter and customer enthusiast to join us as our Customer Experience Supervisor. This role serves as an integral part of our Customer Experience Team which responds to inquiries from parents, students, schools, studios as well as internal business partners. As a successful candidate, you will help organize, direct, motivate, challenge, develop and monitor the team of our Customer Experience Center under the direct guidance of the CX Director. You will be responsible for assessing productivity, QA, coaching and providing
feedback to maximize performance. An excellent CX Supervisor must have the customer's experience at the forefront of every customer interaction.
Responsibilities
Assist in the formulation of KPI's for individuals, team and department
Hire and onboard/offboard new employees
Answer questions from staff, remain knowledgeable of current policies/procedures and provide guidance and feedback accordingly
Anticipate escalations and take over calls when needed ensuring
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
The goal is to achieve and drive excellent performance from the CEC team that will bring sustainable business growth.
Requirements
College Degree preferred or a combination of strong, progressive work history and education
Proven experience as call center supervisor or similar supervisory position
Minimum 5 years, Customer Service experience in an exempt Supervisor role required
Excellent oral and written communication in English, good knowledge of additional languages will be a definite plus
Working knowledge of MS Office, Google cloud, and other computer-based systems
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Must have a positive attitude and ability to work quickly in a fast-paced environment and be a strategic thinker
Able to work as a team and independently
Willingness to exceed the customers' expectations placing our brand as the preferred photographer of choice
Benefits
Medical, dental, vision and life insurance, Health Savings Account option and a host of voluntary benefits to enhance your coverage
401(k) with employer match
Paid holidays and paid time off
Employee Perks
A beautifully designed campus with open office spaces
Pet friendly environment
Office café with snacks and variety of beverages
Employee appreciation events throughout the year
Come work for an industry leader dedicated to top tier customer experience. If having fun at work is one of your top priorities, you have found the right place. Be part of a fast-growing company with career growth opportunities, the desire to promote from within, performance-based recognition and continuous improvement initiatives. The Voice of the Customer and Employee is very important to us! If you have what it takes to be a successful CX Supervisor with CADY please let us know, we would love to hear from you!
CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
INDMIS
CADY is a premier school photography company who is passionate about capturing and celebrating the most formidable years of the lives of students we engage with by telling their story through event and portrait photography products.
We're not just "another" school photography & branding company...we bring a fresh approach to a market that is long overdue for drastic change.
We live by the motto that you don't need a cape to be a hero of everyday moments.
Summary
We are seeking a professional self-starter and customer enthusiast to join us as our Customer Experience Supervisor. This role serves as an integral part of our Customer Experience Team which responds to inquiries from parents, students, schools, studios as well as internal business partners. As a successful candidate, you will help organize, direct, motivate, challenge, develop and monitor the team of our Customer Experience Center under the direct guidance of the CX Director. You will be responsible for assessing productivity, QA, coaching and providing
feedback to maximize performance. An excellent CX Supervisor must have the customer's experience at the forefront of every customer interaction.
Responsibilities
Assist in the formulation of KPI's for individuals, team and department
Hire and onboard/offboard new employees
Answer questions from staff, remain knowledgeable of current policies/procedures and provide guidance and feedback accordingly
Anticipate escalations and take over calls when needed ensuring
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
The goal is to achieve and drive excellent performance from the CEC team that will bring sustainable business growth.
Requirements
College Degree preferred or a combination of strong, progressive work history and education
Proven experience as call center supervisor or similar supervisory position
Minimum 5 years, Customer Service experience in an exempt Supervisor role required
Excellent oral and written communication in English, good knowledge of additional languages will be a definite plus
Working knowledge of MS Office, Google cloud, and other computer-based systems
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Must have a positive attitude and ability to work quickly in a fast-paced environment and be a strategic thinker
Able to work as a team and independently
Willingness to exceed the customers' expectations placing our brand as the preferred photographer of choice
Benefits
Medical, dental, vision and life insurance, Health Savings Account option and a host of voluntary benefits to enhance your coverage
401(k) with employer match
Paid holidays and paid time off
Employee Perks
A beautifully designed campus with open office spaces
Pet friendly environment
Office café with snacks and variety of beverages
Employee appreciation events throughout the year
Come work for an industry leader dedicated to top tier customer experience. If having fun at work is one of your top priorities, you have found the right place. Be part of a fast-growing company with career growth opportunities, the desire to promote from within, performance-based recognition and continuous improvement initiatives. The Voice of the Customer and Employee is very important to us! If you have what it takes to be a successful CX Supervisor with CADY please let us know, we would love to hear from you!
CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
INDMIS
Employer Overview
CADY STUDIOS
Georgia, Alpharetta - 30004- Agency