Call Center Customer Service RepresentativePermanent
Texas, Dallas - 75240Job Simplification
The announced job offer is made public by the firm: PMAM Corporation and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Dallas, in the country US - at this current ZipCode: 75240
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Job description
Location: Dallas, TX (On-site) 75240
Job Type: Full-time
Are you looking for a place to call home? Do you want a fun friendly work environment? Are you a good, caring person with great aptitude? Then let's talk, you may be the person we are looking for. As a CSR you will be the primary point of contact when servicing our customers by fulfilling their request. You will be responsible to adhere for all call centre metrics including outbound and inbound calls metrics, along with some administrative duties including but not limited to the following: data entry, entering payments, processing false alarm report, billing, and responding to emails, among others. The job requires knowledge of internal processes and procedures, some collections, strong inter-personal skills, ability to multi-task, and able to create a sense of urgency. Providing timely and effective responses to our customer's requests are key skills required for this position. Attendance is of high priority. Must be able to pass background check and drug test
We are looking for a Call Center Representative that will be the liaison between PMAM Corp and its current or potential clients. The successful candidate must be able to accept ownership for effectively solving customer issues, concerns, and inquiries, keeping our customer satisfaction at the core of every decision and behaviour.
Responsibilities
Must be able to manage high volume inbound and outbound calls in a timely manner
Must be able to adhere to the companies call model using, "opening , closing and messaging scripts" when servicing our clients
One call resolution, resolving customers billing and credit concerns, provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by providing Legendary Customer Service.
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Skills
Previous experience in a customer support role (CSR agent, face to face , retail)
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Day shift
Monday to Friday
Supplemental pay types:
Commission pay
Ability to commute/relocate:
Dallas, TX 75240: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 3 years (Required)
Work Location: One location
Location: Dallas, TX (On-site) 75240
Job Type: Full-time
Are you looking for a place to call home? Do you want a fun friendly work environment? Are you a good, caring person with great aptitude? Then let's talk, you may be the person we are looking for. As a CSR you will be the primary point of contact when servicing our customers by fulfilling their request. You will be responsible to adhere for all call centre metrics including outbound and inbound calls metrics, along with some administrative duties including but not limited to the following: data entry, entering payments, processing false alarm report, billing, and responding to emails, among others. The job requires knowledge of internal processes and procedures, some collections, strong inter-personal skills, ability to multi-task, and able to create a sense of urgency. Providing timely and effective responses to our customer's requests are key skills required for this position. Attendance is of high priority. Must be able to pass background check and drug test
We are looking for a Call Center Representative that will be the liaison between PMAM Corp and its current or potential clients. The successful candidate must be able to accept ownership for effectively solving customer issues, concerns, and inquiries, keeping our customer satisfaction at the core of every decision and behaviour.
Responsibilities
Must be able to manage high volume inbound and outbound calls in a timely manner
Must be able to adhere to the companies call model using, "opening , closing and messaging scripts" when servicing our clients
One call resolution, resolving customers billing and credit concerns, provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by providing Legendary Customer Service.
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Skills
Previous experience in a customer support role (CSR agent, face to face , retail)
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Day shift
Monday to Friday
Supplemental pay types:
Commission pay
Ability to commute/relocate:
Dallas, TX 75240: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 3 years (Required)
Work Location: One location
Employer Overview
PMAM Corporation
Texas, Dallas - 75240- Agency