Call Center Customer Service RepresentativePermanent
Nevada, Las Vegas - 89102Job Simplification
The announced job offer is made public by the firm: TELUS International and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Nevada at the city Las Vegas, in the country US - at this current ZipCode: 89102
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.
TELUS International, Inc operates in 24 different countries, including the US, with over 50,000 team members. And now we are launching our newest contact center site, in North Charleston to be specific ! We're looking for great local talent to work in our exciting and engaging new site.
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
Location of Work:
This position will start as work-onsite. Once training has completed, team members will _earn_ the option to work from home as long as you meet the minimum WFH requirements. Our site is ran in accordance with health and safety recommendations from local government and our organization. The contact center is located in North Charleston, SC. All team members must be able to work from site when notified of the transition, as required for the role.
Required Experience, Skills & Competencies:
Prior customer service experience providing customer issue resolution
Minimum typing speed of 35 WPM with excellent spelling and grammar
Very customer service focused, able to deal with customers in a friendly and polite manner
Passionate about customer service and being an advocate for our customers
Strong analytical, problem-solving, and troubleshooting skills
An effective team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Proven ability to deal with problems and solve them effectively
Excellent written and spoken English language communication skills
Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
Professional phone demeanor
Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hour per day 7 days a week
High school diploma or equivalent
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Job Type: Full-time
Salary: $15.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability
Work Location: One location
TELUS International, Inc operates in 24 different countries, including the US, with over 50,000 team members. And now we are launching our newest contact center site, in North Charleston to be specific ! We're looking for great local talent to work in our exciting and engaging new site.
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
Location of Work:
This position will start as work-onsite. Once training has completed, team members will _earn_ the option to work from home as long as you meet the minimum WFH requirements. Our site is ran in accordance with health and safety recommendations from local government and our organization. The contact center is located in North Charleston, SC. All team members must be able to work from site when notified of the transition, as required for the role.
Required Experience, Skills & Competencies:
Prior customer service experience providing customer issue resolution
Minimum typing speed of 35 WPM with excellent spelling and grammar
Very customer service focused, able to deal with customers in a friendly and polite manner
Passionate about customer service and being an advocate for our customers
Strong analytical, problem-solving, and troubleshooting skills
An effective team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Proven ability to deal with problems and solve them effectively
Excellent written and spoken English language communication skills
Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
Professional phone demeanor
Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hour per day 7 days a week
High school diploma or equivalent
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Job Type: Full-time
Salary: $15.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability
Work Location: One location
Employer Overview
TELUS International
Nevada, Las Vegas - 89102- Agency