Call Center AgentPermanent
New Jersey, Not Specified -Job Simplification
The announced job offer is made public by the firm: HawodTech Solutions Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city Not Specified, in the country US - at this current ZipCode:
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
PURPOSE OF POSITION:
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child
support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSR's will
address and research customer inquiries and provide appropriate and accurate information.
RESPONSIBILITIES:
• Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using
approved procedures and guidelines while ensuring quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, researches/resolves inquiries and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicates appropriate options for resolution in a timely manner
• Review's the customer needs and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.
• All other duties as assigned
HOURS
• Call Center hours: Monday - Friday, between the hours of 10:30-7pm.
COMMUTING ACCESS:
Conveniently located across from the Hamilton Transit Station.
EDUCATION / SKILL / EXPERIENCE REQUIREMENTS:
• High School diploma or GED
• Bilingual a Plus
• A minimum of 1 year call center experience in telephone customer service or related experience
• Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance
standard.
• Excellent communication and listening skills
• Computer literacy and ability to use multiple programs
• Attention to detail and problem solving
• Suggested Typing Minimum of 30 - 35 WPM
PHYSICAL REQUIREMENTS:
• Position requires sitting for long periods of time, handling inbound telephones and keyboarding information
over the course of an 8 hour shift.
Job Type: Contract
Salary: $17.00 per hour
Schedule:
8 hour shift
Ability to commute/relocate:
Trenton, NJ 08619: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Call center: 1 year (Required)
Work Location: One location
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child
support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSR's will
address and research customer inquiries and provide appropriate and accurate information.
RESPONSIBILITIES:
• Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using
approved procedures and guidelines while ensuring quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, researches/resolves inquiries and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicates appropriate options for resolution in a timely manner
• Review's the customer needs and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.
• All other duties as assigned
HOURS
• Call Center hours: Monday - Friday, between the hours of 10:30-7pm.
COMMUTING ACCESS:
Conveniently located across from the Hamilton Transit Station.
EDUCATION / SKILL / EXPERIENCE REQUIREMENTS:
• High School diploma or GED
• Bilingual a Plus
• A minimum of 1 year call center experience in telephone customer service or related experience
• Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance
standard.
• Excellent communication and listening skills
• Computer literacy and ability to use multiple programs
• Attention to detail and problem solving
• Suggested Typing Minimum of 30 - 35 WPM
PHYSICAL REQUIREMENTS:
• Position requires sitting for long periods of time, handling inbound telephones and keyboarding information
over the course of an 8 hour shift.
Job Type: Contract
Salary: $17.00 per hour
Schedule:
8 hour shift
Ability to commute/relocate:
Trenton, NJ 08619: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Call center: 1 year (Required)
Work Location: One location
Employer Overview
HawodTech Solutions Inc.
New Jersey, Not Specified -- Agency