Business Development Support RepresentativePermanent
Indiana, Carmel - 46032Job Simplification
The announced job offer is made public by the firm: Porch and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Indiana at the city Carmel, in the country US - at this current ZipCode: 46032
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Job Overview
Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.
Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.
At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.
The future is bright for the Porch Group, and we'd love for you to be a part of it as our Business Development Support Representative for RWS (Residential Warranty Services), a Porch family company.
Residential Warranty Services, based in Carmel, Indiana, is a national provider of home warranty products and inspector-centric software and services including its innovative 90-day warranty product. The company distributes solutions through a network of real estate agents and more than 1,000 home inspectors.
As a Business Development Support Representative, you will be primarily responsible for maintaining a working knowledge of ISG products and services while providing excellent customer service to clients. This role consistently and timely schedules account manager appointments with clients, customer service inbound calls, and team support. This role will support client relations in adherence to Porch Standard Operating Procedures and Standards of a department representative. This role reports to the President & General Manager of ISG (Inspection Service Group) and is responsible for managing the following: Home Inspector Requests and Services, ISG claims requests, Realtor claims requests, Contractor reviews and or concerns, as well as providing resolution to inspector concerns while improving relationships between RWSA (Residential Warranty Services of America) inspectors and real estate agents. This is a full-time in office position located in Carmel, Indiana.
What You'll Do
Commit to understanding the R.W.S.A. (Residential Warranty Services of America, LLC) policies, procedures, products, and services while performing tasks with minimal supervision.
Provide customer service for clients by answering incoming calls and emails from home inspectors, real estate professionals, and homebuyers/sellers that relate to warranties, guarantees, services, products, and availability through scheduling 1 on 1 phone appointments and follow-up client relation calls.
Proactively and consistently support account managers by contacting prospective and existing clients (home inspectors) to schedule appointments to discuss how services can meet their needs in conjunction with coordinating calendars, re-scheduling, and following up it with clients who cancel their appointments.
Emphasize or recommend service features based on knowledge of customers' needs, limitations, and capabilities.
Quote prices, specials, contract terms, or fulfillment dates for warranties, guaranties, services, subscriptions, and products.
Accurately maintain customer records in CRM (Customer Relationship Management) databases and account manager calendars through daily implementation of color coding, reminders, and other forms of confirmation correspondence.
Work independently and with management to provide direct feedback or additional support for improvements to systems that are being used to increase productivity.
Work with inspectors, real estate agents and buyers/homeowners to order full home warranties as needed and assist with policy questions and support.
What You'll Bring
Establishing and Maintaining Interpersonal relationships- Developing constructive and cooperative working relationships with others and maintaining them over time.
Selling or Influencing Others- Convincing others to connect with peers to purchase products and services or to otherwise change their minds and actions.
Active Listening- Giving full attention to what others are saying, taking time to understand the points being made, asking questions, and not interrupting others.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communication with People Outside the Organization- communicating with others outside of the organization, representing the organization to customers, the public, and external sources through email, social media, phone, text, or in person.
Service Orientation- Actively looking for ways to help people.
Time Management While Multitasking- Managing one's own time and the time of others (maintaining multiple responsibilities at once by focusing on one task and keeping track of others
Attention to Detail- Ability to accomplish/complete tasks while demonstrating a thorough concern for all areas involved, no matter how small the detail.
Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solutions.
Proficient With Computers- Using R.W.S.A. proprietary systems, Microsoft Office, G-Suite applications, ADP Workforce Now, and applying that working knowledge using appropriate communication methods with all staff members and peers.
Requires a high school diploma or an equivalent combination of education and experience.
2 years in customer service, sales, client relations/retention preferred.
Proficiency in Microsoft Office 365 Online Business Suite, Google G-Suite, and CRM software data entry management
Advanced calendar and scheduling software skills, information retrieval and search software skills, database reporting software, internet browsing skills and spreadsheet skills are required.
What's next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.
At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.
The future is bright for the Porch Group, and we'd love for you to be a part of it as our Business Development Support Representative for RWS (Residential Warranty Services), a Porch family company.
Residential Warranty Services, based in Carmel, Indiana, is a national provider of home warranty products and inspector-centric software and services including its innovative 90-day warranty product. The company distributes solutions through a network of real estate agents and more than 1,000 home inspectors.
As a Business Development Support Representative, you will be primarily responsible for maintaining a working knowledge of ISG products and services while providing excellent customer service to clients. This role consistently and timely schedules account manager appointments with clients, customer service inbound calls, and team support. This role will support client relations in adherence to Porch Standard Operating Procedures and Standards of a department representative. This role reports to the President & General Manager of ISG (Inspection Service Group) and is responsible for managing the following: Home Inspector Requests and Services, ISG claims requests, Realtor claims requests, Contractor reviews and or concerns, as well as providing resolution to inspector concerns while improving relationships between RWSA (Residential Warranty Services of America) inspectors and real estate agents. This is a full-time in office position located in Carmel, Indiana.
What You'll Do
Commit to understanding the R.W.S.A. (Residential Warranty Services of America, LLC) policies, procedures, products, and services while performing tasks with minimal supervision.
Provide customer service for clients by answering incoming calls and emails from home inspectors, real estate professionals, and homebuyers/sellers that relate to warranties, guarantees, services, products, and availability through scheduling 1 on 1 phone appointments and follow-up client relation calls.
Proactively and consistently support account managers by contacting prospective and existing clients (home inspectors) to schedule appointments to discuss how services can meet their needs in conjunction with coordinating calendars, re-scheduling, and following up it with clients who cancel their appointments.
Emphasize or recommend service features based on knowledge of customers' needs, limitations, and capabilities.
Quote prices, specials, contract terms, or fulfillment dates for warranties, guaranties, services, subscriptions, and products.
Accurately maintain customer records in CRM (Customer Relationship Management) databases and account manager calendars through daily implementation of color coding, reminders, and other forms of confirmation correspondence.
Work independently and with management to provide direct feedback or additional support for improvements to systems that are being used to increase productivity.
Work with inspectors, real estate agents and buyers/homeowners to order full home warranties as needed and assist with policy questions and support.
What You'll Bring
Establishing and Maintaining Interpersonal relationships- Developing constructive and cooperative working relationships with others and maintaining them over time.
Selling or Influencing Others- Convincing others to connect with peers to purchase products and services or to otherwise change their minds and actions.
Active Listening- Giving full attention to what others are saying, taking time to understand the points being made, asking questions, and not interrupting others.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communication with People Outside the Organization- communicating with others outside of the organization, representing the organization to customers, the public, and external sources through email, social media, phone, text, or in person.
Service Orientation- Actively looking for ways to help people.
Time Management While Multitasking- Managing one's own time and the time of others (maintaining multiple responsibilities at once by focusing on one task and keeping track of others
Attention to Detail- Ability to accomplish/complete tasks while demonstrating a thorough concern for all areas involved, no matter how small the detail.
Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solutions.
Proficient With Computers- Using R.W.S.A. proprietary systems, Microsoft Office, G-Suite applications, ADP Workforce Now, and applying that working knowledge using appropriate communication methods with all staff members and peers.
Requires a high school diploma or an equivalent combination of education and experience.
2 years in customer service, sales, client relations/retention preferred.
Proficiency in Microsoft Office 365 Online Business Suite, Google G-Suite, and CRM software data entry management
Advanced calendar and scheduling software skills, information retrieval and search software skills, database reporting software, internet browsing skills and spreadsheet skills are required.
What's next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
Employer Overview
Porch
Indiana, Carmel - 46032- Agency