Bilingual Technical Support RepresentativePermanent
Ontario (ON), Not Specified -Job Simplification
The announced job offer is made public by the firm: Canon Canada Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Ontario (ON) at the city Not Specified, in the country CA - at this current ZipCode:
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Bilingual (English-French) Technical Support Representative
Call Center - 7 Hour days - No Weekends or Evenings!
Parlez vous en français et anglaise(e)
Are you tech savvy?
Do you enjoy helping people resolve technical issues?
NOTE: Rotating shifts - must be available 9:00AM - 5:00PM and 10:00AM - 6:00PM from Monday to Friday
We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.
Key Responsibilities
Provide telephone and email support for consumer products
Define, diagnose and troubleshoot consumer product problems.
Assist customer with step-by-step problem resolution
Ensure appropriate escalation of non-completed matters
Offer pre-sales assistance when applicable
Answer telephone inquiries daily ensuring various key performance metrics such as Call
Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
Enter all telephone customer inquiries into CRM database
Complete all telephone inquiries according to established quality assurance guidelines
To Succeed, You Will Need:
High school diploma; Post-secondary education is preferred
1-3 years experience in a call centre or customer service environment
Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer
Strong computer and technical skills to troubleshoot driver installations and products
Ability to organize time, set priorities and multi-task in order to meet KPIs
Proven customer relations skills with professional and courteous telephone manner
Exemplary written and oral communication skills
Why Join?
COVID-19 SAFETY PRECAUTIONS
Canon is committed to the health and safety of our employees, customers and communities.
By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.
REMOTE WORK
This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvement
Come and join our team and reap the rewards as we work to take Canon to the next level!
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs.
Job Type: Full-time
Call Center - 7 Hour days - No Weekends or Evenings!
Parlez vous en français et anglaise(e)
Are you tech savvy?
Do you enjoy helping people resolve technical issues?
NOTE: Rotating shifts - must be available 9:00AM - 5:00PM and 10:00AM - 6:00PM from Monday to Friday
We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.
Key Responsibilities
Provide telephone and email support for consumer products
Define, diagnose and troubleshoot consumer product problems.
Assist customer with step-by-step problem resolution
Ensure appropriate escalation of non-completed matters
Offer pre-sales assistance when applicable
Answer telephone inquiries daily ensuring various key performance metrics such as Call
Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
Enter all telephone customer inquiries into CRM database
Complete all telephone inquiries according to established quality assurance guidelines
To Succeed, You Will Need:
High school diploma; Post-secondary education is preferred
1-3 years experience in a call centre or customer service environment
Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer
Strong computer and technical skills to troubleshoot driver installations and products
Ability to organize time, set priorities and multi-task in order to meet KPIs
Proven customer relations skills with professional and courteous telephone manner
Exemplary written and oral communication skills
Why Join?
COVID-19 SAFETY PRECAUTIONS
Canon is committed to the health and safety of our employees, customers and communities.
By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.
REMOTE WORK
This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvement
Come and join our team and reap the rewards as we work to take Canon to the next level!
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs.
Job Type: Full-time
Employer Overview
Canon Canada Inc.
Ontario (ON), Not Specified -- Agency