Bilingual Mandarin/Cantonese/English Customer Service Representative/O - New Hampshire, Londonderry

The announced job offer is made public by the firm: PRIME SOURCE FOODS and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Hampshire at the city Londonderry, in the country US - at this current ZipCode: 03053

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

You will be joining a diverse team of the largest independently owned, center-of-the-plate food distributors in New England and Eastern New York. Providing a full line of quality products from meats to vegetables, dairy, deli, frozen foods, and nonperishables, backed by our reliable service and infallible commitment to our customer's success. Whether you're looking for an order of choice ribeye steaks or diced pork butt, you can source your meats from the Prime Cutting Room-custom cut, packaged, and weighed to your exact specifications.

As the bilingual Mandarin/Cantonese/English-speaking Customer Service Representative, you will support the Sales Department, including processing order entries and returns and performing account maintenance. In addition, the position is responsible for taking all inbound phone calls and fielding them appropriately.

Responsibilities:

• Answers and fields inbound phone calls and follow up with each call until a Sales Representative receives it.
• When the Sales Representative is out on vacation or busy, will take orders from existing customers including
• (a) keying orders into order entry from sales notes or by phone from the customer.
• (b) provide pricing to customers from Sales prepared sheets.
• (c) assist Sales Representatives in making new sheets.
• (d) take over handling will call only customers from Sales Representatives upon request.
• Tracks delivery shortages to assigned accounts on a spreadsheet, including communicating with a Sales Representative to ensure the Representative contact customer before delivery.
• Note: CRs do not quote new customers. Sales will provide CRs with quotes as needed. New items must go through Sales.
• Performs account maintenance by processing account information such as address changes and statement requests.
• Process returns from previous deliveries by referring them to the respective Sales Representative and following other department policies and procedures.
• Handles customer complaints appropriately, including carefully listening to customer complaints with respect and professionalism and knowing when to forward customer complaints to the Sales Department.
• Reports working punctually and regularly as scheduled.
• Builds and maintains positive relations with coworkers.
• Makes customers and their needs a primary focus of one's actions, including developing and sustaining upbeat customer relationships.
• Possesses, acquires, and maintains the technical or professional expertise required to do the job effectively and create effective customer solutions.

Requirements:

• Must be Bilingual in Mandarin/Cantonese/English.
• Excellent customer service skills, including proper phone etiquette, ability to identify customer needs, demonstrated passion for excellence concerning treating and caring for customers, practice listening skills, and ability to handle complex customer complaints.
• Positive attitude.
• Strong keyboard skills.
• Familiarity with Windows-based computers, including knowledge of Open Office and building and maintaining spreadsheets.
• Excellent communication skills.
• Ability to independently manage multiple work tasks in a fast-paced environment. When working on a project, any inbound phone call must be prioritized.
• Team player, proactive, detail-oriented, and focused on results.
• Willingness and ability to work flexibly and occasional overtime when needed.
• Ability to read and write in English.
• Ability to maintain a professional, positive, and friendly attitude in a busy environment.
• Ability to proactively assist the Sales Department and customer service.
• Strong work ethic and team player mentality.
• Strong organizational skills.
• Ability to maintain confidentiality.
• Excellent written and verbal communication skills.
• Must be flexible and able to work Sun-Thurs or Mon-Fri, depending on the needs of the sales department.

Work Environment and Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Our VISION is what we aspire to be in the future. We want to be New England's most valued provider of center-of-the-plate products through superior sourcing, product knowledge, and service options.

Our MISSION is what we do every day. We will meet our customer's needs by providing flexible and efficient distribution services.

Our VALUES rule our behavior. Trust - Fairness - Respect - Honesty & Teamwork.

Perks at its Prime:

• Medical, Dental, and Vision Insurance
• Flexible and Dependent Care Spending Account
• Voluntary Life, AD&D, Long, and Short-Term Disability
• Permanent Life, Cancer, and Accident Insurance
• 401(K)
• Employee Referral Incentive
• Paid Time Off
• Products at Cost ($.10/lb. over cost or $1.00/case over cost)
• Turkey for Thanksgiving
• Prime Roast for Christmas
• Ham for Easter
• Christmas Party
• Safety Shoe Program

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