Bilingual Entry Level Customer Service Representative - Lansing, MIPermanent
Michigan, Lansing - 48906Job Simplification
The announced job offer is made public by the firm: Peckham and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Michigan at the city Lansing, in the country US - at this current ZipCode: 48906
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Customer Service Representative
The important information
Sign-On Bonus! Receive $350 after training!
Wage: $15.00 per hour base pay plus $4.23 per hour Health & Welfare Benefit, once certified $16.27 per hour base pay; $17.81 per hour base pay after full clearance is obtained
Hours: Both full and part time shifts available Mon - Fri 8:00AM - 10:00PM
What you'll need
High School Diploma or GED
At least 18 years of age
U.S. Citizen
Proficient in both the English and Spanish languages (written and verbal)
Basic computer skills (typing, reading comprehension)
What you'll do
We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly ! This position services a government contract that requires you to pass and maintain appropriate security clearance . After you pass the security clearance , you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data.
To determine if you are a candidate a review of the following will apply:
A criminal background/history inquiry
Employment verification
Drug screening
Credit history
The following may impact your ability to gain the required authorization:
Poor credit, bankruptcy in the past 2-3 years and/or delinquent payments
Previous termination from previous employment that involves theft or other negligent actions on your part
Drug or alcohol use
Failure to be honest when responding to the required Federal Security Clearance questions
A clearance investigation can/will go back as far as 7 years or more
Who are we?
Peckham is a nonprofit vocational rehabilitation organization. Currently we are hiring ALL abilities. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment.
Our core values are compassion, diversity, opportunity, excellence, pride, community, and balance. Peckham is an organization that invests in their employees. It is our mission to help you reach your career goals . We believe in providing high quality services to support clients in reaching their full potential. How do we do this? Click the link below to learn more about the services we offer to our employees!
Your responsibilities and requirements
Promote Peckham's vision, values, and services to all customers and maintain organization wide quality standards
Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service.
Gather and log information after determining customers' needs; access knowledge base per customer request for information, apply problem solving skills, and resolve the inquiries/requests effectively and accurately
Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner
Maintain flexibility in work hours and shifts including potential for Saturdays as needed
Accept other jobs/duties as assigned
People Matter to Us. A whole lot.
Employee Benefits & Perks
Inclusive
Sick time off
Mental Health Benefits
Fitness
Sign-on Bonus
Career Development
Supportive Environment
12 Paid Holidays
Personal time off
Health Benefits
Where are we located?
2511 N Martin Luther King Jr Blvd, Lansing, MI 48906
"When you're working at Peckham, and you have that support system it provides a sense of relief. This is the first time I've felt like myself in the three years since my injury. Working at Peckham has taken that anxiety away and it also helped me to build my confidence in what I was doing." TAMARA S., PECKHAM CSR
What does World Class Customer Service look like?
97%
Employee retention rate
INDUSTRY AVERAGE: 66%
95%
Customer satisfaction rate
INDUSTRY AVERAGE: 66%
97%
Proper contact resolution
INDUSTRY AVERAGE FCR RATE: 70%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.
WORK ENVIRONMENT
Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SPECIAL NOTES
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to _
As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment.
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
_As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment_.
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Call us at
Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Want to learn more about Peckham? Visit or call us at
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Signing bonus
Work Location: One location
The important information
Sign-On Bonus! Receive $350 after training!
Wage: $15.00 per hour base pay plus $4.23 per hour Health & Welfare Benefit, once certified $16.27 per hour base pay; $17.81 per hour base pay after full clearance is obtained
Hours: Both full and part time shifts available Mon - Fri 8:00AM - 10:00PM
What you'll need
High School Diploma or GED
At least 18 years of age
U.S. Citizen
Proficient in both the English and Spanish languages (written and verbal)
Basic computer skills (typing, reading comprehension)
What you'll do
We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly ! This position services a government contract that requires you to pass and maintain appropriate security clearance . After you pass the security clearance , you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data.
To determine if you are a candidate a review of the following will apply:
A criminal background/history inquiry
Employment verification
Drug screening
Credit history
The following may impact your ability to gain the required authorization:
Poor credit, bankruptcy in the past 2-3 years and/or delinquent payments
Previous termination from previous employment that involves theft or other negligent actions on your part
Drug or alcohol use
Failure to be honest when responding to the required Federal Security Clearance questions
A clearance investigation can/will go back as far as 7 years or more
Who are we?
Peckham is a nonprofit vocational rehabilitation organization. Currently we are hiring ALL abilities. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment.
Our core values are compassion, diversity, opportunity, excellence, pride, community, and balance. Peckham is an organization that invests in their employees. It is our mission to help you reach your career goals . We believe in providing high quality services to support clients in reaching their full potential. How do we do this? Click the link below to learn more about the services we offer to our employees!
Your responsibilities and requirements
Promote Peckham's vision, values, and services to all customers and maintain organization wide quality standards
Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service.
Gather and log information after determining customers' needs; access knowledge base per customer request for information, apply problem solving skills, and resolve the inquiries/requests effectively and accurately
Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner
Maintain flexibility in work hours and shifts including potential for Saturdays as needed
Accept other jobs/duties as assigned
People Matter to Us. A whole lot.
Employee Benefits & Perks
Inclusive
Sick time off
Mental Health Benefits
Fitness
Sign-on Bonus
Career Development
Supportive Environment
12 Paid Holidays
Personal time off
Health Benefits
Where are we located?
2511 N Martin Luther King Jr Blvd, Lansing, MI 48906
"When you're working at Peckham, and you have that support system it provides a sense of relief. This is the first time I've felt like myself in the three years since my injury. Working at Peckham has taken that anxiety away and it also helped me to build my confidence in what I was doing." TAMARA S., PECKHAM CSR
What does World Class Customer Service look like?
97%
Employee retention rate
INDUSTRY AVERAGE: 66%
95%
Customer satisfaction rate
INDUSTRY AVERAGE: 66%
97%
Proper contact resolution
INDUSTRY AVERAGE FCR RATE: 70%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.
WORK ENVIRONMENT
Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SPECIAL NOTES
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to _
As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment.
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
_As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious accommodations will be considered for employment_.
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Call us at
Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Want to learn more about Peckham? Visit or call us at
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Signing bonus
Work Location: One location
Employer Overview
Peckham
Michigan, Lansing - 48906- Agency