Bilingual - Customer Service Specialist (Call Center Exp. Req.)Permanent
Texas, El Paso - 79901Job Simplification
The announced job offer is made public by the firm: C3I Solutions and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city El Paso, in the country US - at this current ZipCode: 79901
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Summary: _Must have a four year degree & speaks fluent Spanish._ Responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner.
Essential Duties and Responsibilities include the all or majority of the following below. Other duties may be assigned.
Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, cancel accounts or obtain details of complaints over the phone, by email, live chat, social media or other method of communication.
Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts, order history, handling returns, client program policies and opening new accounts.
Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty for the client.
Documents Adverse Events and Quality Complaints.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
4 year degree any discipline, customer service experience in a healthcare environment preferred.
Language Skills:
Candidate MUST speak both Spanish & English. Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.
Computer/Technical Skills
Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with in Microsoft applications and web based programs. Ability to navigate through multiple systems and job aids while responding to the customer's inquiry. Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.).
Other Skills and Abilities: Ability to manage difficult, irate or emotional situations while maintaining composure; ability to multi-task; excellent time and process management skills; ability to handle conflict and balance the needs of the program and the team; demonstrates strong leadership skills.
Other Qualifications: This position may require participation in and possible travel to training sessions, completing self-study, certification and call monitoring.
Certificates, Licenses, Registrations: This position requires completion and certification of all program-related training.
Physical Demands & Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee must occasionally lift and/or move up to 15 pounds.
The noise level in the work environment is usually moderate.
If you feel that you qualify for this position and ready to move forward, click APPLY today!
C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V.
Job Type: Full-time
Salary: $14.00 - $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Overtime
Application Question(s):
Have you previously worked for Telerx/C3i Solutions?
Education:
High school or equivalent (Required)
Experience:
Customer service: 4 years (Required)
Healthcare: 1 year (Preferred)
Typing: 1 year (Required)
Call center: 3 years (Required)
Language:
Spanish (Preferred)
Work Location: Remote
Essential Duties and Responsibilities include the all or majority of the following below. Other duties may be assigned.
Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, cancel accounts or obtain details of complaints over the phone, by email, live chat, social media or other method of communication.
Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts, order history, handling returns, client program policies and opening new accounts.
Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty for the client.
Documents Adverse Events and Quality Complaints.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
4 year degree any discipline, customer service experience in a healthcare environment preferred.
Language Skills:
Candidate MUST speak both Spanish & English. Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.
Computer/Technical Skills
Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with in Microsoft applications and web based programs. Ability to navigate through multiple systems and job aids while responding to the customer's inquiry. Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.).
Other Skills and Abilities: Ability to manage difficult, irate or emotional situations while maintaining composure; ability to multi-task; excellent time and process management skills; ability to handle conflict and balance the needs of the program and the team; demonstrates strong leadership skills.
Other Qualifications: This position may require participation in and possible travel to training sessions, completing self-study, certification and call monitoring.
Certificates, Licenses, Registrations: This position requires completion and certification of all program-related training.
Physical Demands & Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee must occasionally lift and/or move up to 15 pounds.
The noise level in the work environment is usually moderate.
If you feel that you qualify for this position and ready to move forward, click APPLY today!
C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V.
Job Type: Full-time
Salary: $14.00 - $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Overtime
Application Question(s):
Have you previously worked for Telerx/C3i Solutions?
Education:
High school or equivalent (Required)
Experience:
Customer service: 4 years (Required)
Healthcare: 1 year (Preferred)
Typing: 1 year (Required)
Call center: 3 years (Required)
Language:
Spanish (Preferred)
Work Location: Remote
Employer Overview
C3I Solutions
Texas, El Paso - 79901- Agency