Bilingual Customer Service Rep - Remote - 17hr - Florida, Daytona Beach

The announced job offer is made public by the firm: Aston Carter and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Daytona Beach, in the country US - at this current ZipCode: 32114

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REMOTE - MUST LIVE WITHIN 1 HOUR OF DAYTONA BEACH, FL

A large Mortgage Company is looking for serval bilingual (Spanish) customer service representatives to join their growing team.

This is a true contract-to-hire position with an opportunity for growth.

The pay is $17 per hour and is a remote position.

First 2 days of training on-site / 2 days on site per month

Application Process:

Once you click 'Submit' below, you'll be ushered through the entire application process, which takes approximately 15 to 20 minutes. This covers things such as basic information, work preferences, and several video interview questions. While optional, we highly recommend you take part in the video interview process - seeing your ability to showcase your experience and expertise can make your application rise to the top of the stack. Before submitting your application and if you're a good fit for the role, you'll be asked to schedule a call with one of our career liaisons to ask any questions and finalize your pay rate.

Job Description:

- Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.

- This person will be responsible for handling inbound calls pertaining to mortgage servicing questions.

- Process payments, insurance documents and other items

- Will receive questions from borrowers, insurance agents and financial institutions.

- When they are not taking calls on the insurance line, they will be taking calls on the mortgage lines

- The CSR must be able to multi-task between various systems to research and document the phone calls.

- The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

- Outbound calls are also often necessary.

- Update system notes to reflect first call resolution and any important information as necessary

A Great Candidate Will Have:

- At least 6+ months of customer service experience. (Call Center Preferred but not required) Retail is sufficient

- Efficient in using a windows PC computer and navigating their software system

- Typing: at least 35 WPM (typing test required)

- Good verbal and written communication skills

- internet connection - ( NEEDS TO BE HARDWIRED TO MODEM, WIFI ONLY WON'T WORK)

- Reliable transportation (must be willing to work hybrid)

- Communication skills are very important for this role

NICE TO HAVE:

- call center experience in a Mortgage or insurance setting ($1 increase in pay)

- Spanish-speaking agents (not required to write/type in Spanish) ($2 increase in pay)

Work Schedule:

Training: 2 - 3 weeks fully on-site in Daytona Beach from 9:30 am to 6 pm

After training, the schedule will be 11:30 am to 8 pm, Monday through Friday. Overtime is optional, not mandatory

After training, they will shift to a hybrid schedule. 3 days in the office, 2 days from home. Flexible with the days that they can work in the office.

EVP:

- Growth!! - the company has gone from 300 employees to over 1300 employees and will continue to grow. Brand new location in Daytona Beach, FL. . No matter how long employees have worked there, there will be an opportunity to apply for advancement opportunities from the first day out of training. Opportunities for advancement include: team mentor, team leader, supervisor, manager, senior manager, workforce management, quality, etc. With growth, there is a pay increase at every step of the way.

Once you go permanent:

- Quality/Performance/Attendance Bonus - quarterly up to $1,000

- Attendance Bonus - $250 monthly

- 401k match up to 5%

- Stock Options

- Good medical, dental, vision, and PTO (starts accruing at 90 days)

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.