Bilingual Customer Service Rep. IPermanent
Pennsylvania, York - 17404Job Simplification
The announced job offer is made public by the firm: rabbittransit and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Pennsylvania at the city York, in the country US - at this current ZipCode: 17404
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Job Overview
Position Works: Mon-Fri 9 AM - 2 PM
Location:415 Zarfoss Drive, York, PA 17404.
Paid Weekly!
Job Summary (Role in organization):
The position is critical in assisting the Susquehanna Regional Transportation Authority in meeting our mission of mobility. The impact of public transportation runs much deeper than a trip from point A to point B. We are the means for which people have access to experiences that alter their lives in meaningful ways. Our culture of innovation and stewardship champions that mission. This position serves customers by providing service information, booking paratransit trips, giving accurate fixed route information to riders and answering and resolving service problems.
Key/Reporting Relationship:
This position reports to the Customer Service Manager. This position receives general supervision and works within established guidelines.
Some of the Essential Duties and Responsibilities:
Achieves the Authority's mission by making a positive impression of the organization by politely and professionally answering telephone calls from a queue system.
Creates a positive image of the organization by achieving and maintaining rapport with customers by giving them the best possible service that translates into reservations and/or customer satisfaction. Asks questions to gain an understanding of the customer's needs and current situation.
Increases paratransit and fixed route ridership by taking complete and accurate reservations for paratransit trips and answering questions or giving assistance with trip planning for fixed route riders.
Maintains cooperative relationship with coworkers and management by communicating necessary information, responding to requests, building rapport; and participating in problem-solving methods.
Additional Tasks: Contributes to SRTA team effort by performing other assigned duties as needed.
Some of the Essential knowledge, skills, abilities and experience:
High School degree or equivalent is preferred. Courses in customer service are desirable.
Ability to speak clearly, effectively, to establish rapport, present information, and respond to questions from managers, staff, customers, and others.
Ability to deal with stressful customer issues and waiting queues and remain professional and calm under pressure.
Ability to read and interpret documents; write emails and forms.
Ability to maintain confidentiality.
Ability to maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Ability to use computers and office equipment.
Must meet hiring qualifications of an acceptable driving record and background verification in accordance with SRTA standards.
Must have regular attendance and punctuality.
The Authority is an equal employment opportunity employer.
Location:415 Zarfoss Drive, York, PA 17404.
Paid Weekly!
Job Summary (Role in organization):
The position is critical in assisting the Susquehanna Regional Transportation Authority in meeting our mission of mobility. The impact of public transportation runs much deeper than a trip from point A to point B. We are the means for which people have access to experiences that alter their lives in meaningful ways. Our culture of innovation and stewardship champions that mission. This position serves customers by providing service information, booking paratransit trips, giving accurate fixed route information to riders and answering and resolving service problems.
Key/Reporting Relationship:
This position reports to the Customer Service Manager. This position receives general supervision and works within established guidelines.
Some of the Essential Duties and Responsibilities:
Achieves the Authority's mission by making a positive impression of the organization by politely and professionally answering telephone calls from a queue system.
Creates a positive image of the organization by achieving and maintaining rapport with customers by giving them the best possible service that translates into reservations and/or customer satisfaction. Asks questions to gain an understanding of the customer's needs and current situation.
Increases paratransit and fixed route ridership by taking complete and accurate reservations for paratransit trips and answering questions or giving assistance with trip planning for fixed route riders.
Maintains cooperative relationship with coworkers and management by communicating necessary information, responding to requests, building rapport; and participating in problem-solving methods.
Additional Tasks: Contributes to SRTA team effort by performing other assigned duties as needed.
Some of the Essential knowledge, skills, abilities and experience:
High School degree or equivalent is preferred. Courses in customer service are desirable.
Ability to speak clearly, effectively, to establish rapport, present information, and respond to questions from managers, staff, customers, and others.
Ability to deal with stressful customer issues and waiting queues and remain professional and calm under pressure.
Ability to read and interpret documents; write emails and forms.
Ability to maintain confidentiality.
Ability to maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Ability to use computers and office equipment.
Must meet hiring qualifications of an acceptable driving record and background verification in accordance with SRTA standards.
Must have regular attendance and punctuality.
The Authority is an equal employment opportunity employer.
Employer Overview
rabbittransit
Pennsylvania, York - 17404- Agency