Bilingual Customer Service AdvisorPermanent
Quebec (QC), Montréal - H3G 1V7Job Simplification
The announced job offer is made public by the firm: CAA Club Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Quebec (QC) at the city Montréal, in the country CA - at this current ZipCode: H3G 1V7
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About Us
At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require medical assistance. We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.
Who we are
As Canada's largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.
Position Details
What you will do:
Researching, resolving and responding as level two support for Travel Insurance agents in a call center environment.
Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals.
Upholding company standards of the department and regulatory bodies.
Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
Resolve minor issues through changes, workarounds suggestions. Escalate support for configuaration and/or system issues or for technical issues.
Who you are:
Excellent verbal and written communication skills: Advanced French and English
Post-secondary education completion, University degree an asset
2-4 years customer service experience, with exposure to call center environment an asset
Insurance experience is an asset, preferably Travel Medical
Very good analytical skills and aptitude for problem solving
Ability to navigate different computer systems
Good working knowledge of Microsoft Office (in particular word and excel)
Ability to multi-task
Strong inter-personal skills, empathy, excellent attention to detail, team and customer service oriented.
Work capacity according to variable hours
Hours of operation:
Monday- Friday 8:00am - 8:00pm
Saturday 9:00am - 5:00pm
Would be required to work any shifts within our hours of operation. Flexible Telework options if desired.
Telework upon hire: To work from home, an employee must comply with our telecommuting policies and procedures; have a minimum internet speed of 50 Mbps
Office Location: Orion Travel Insurance:
Positions are available at the following locations.
QC:
CAA Quebec Office, 1180 Rue Drummond Street, Montreal Quebec
ON:
CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation. Orion will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require medical assistance. We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.
Who we are
As Canada's largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.
Position Details
What you will do:
Researching, resolving and responding as level two support for Travel Insurance agents in a call center environment.
Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals.
Upholding company standards of the department and regulatory bodies.
Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
Resolve minor issues through changes, workarounds suggestions. Escalate support for configuaration and/or system issues or for technical issues.
Who you are:
Excellent verbal and written communication skills: Advanced French and English
Post-secondary education completion, University degree an asset
2-4 years customer service experience, with exposure to call center environment an asset
Insurance experience is an asset, preferably Travel Medical
Very good analytical skills and aptitude for problem solving
Ability to navigate different computer systems
Good working knowledge of Microsoft Office (in particular word and excel)
Ability to multi-task
Strong inter-personal skills, empathy, excellent attention to detail, team and customer service oriented.
Work capacity according to variable hours
Hours of operation:
Monday- Friday 8:00am - 8:00pm
Saturday 9:00am - 5:00pm
Would be required to work any shifts within our hours of operation. Flexible Telework options if desired.
Telework upon hire: To work from home, an employee must comply with our telecommuting policies and procedures; have a minimum internet speed of 50 Mbps
Office Location: Orion Travel Insurance:
Positions are available at the following locations.
QC:
CAA Quebec Office, 1180 Rue Drummond Street, Montreal Quebec
ON:
CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation. Orion will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Employer Overview
CAA Club Group
Quebec (QC), Montréal - H3G 1V7- Agency