At Home Call Center RepresentativePermanent
Not Specified, Not Specified -Job Simplification
The announced job offer is made public by the firm: Randstad at Whirlpool and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Not Specified at the city Not Specified, in the country US - at this current ZipCode:
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Job Overview
Do you enjoy helping others? Does it make your day to make the day of the customer? If you would like to assist customers from the comfort of your own home then this is the role for you! Randstad is supporting Whirlpool to find candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry.
As a Randstad employee, you'll enjoy benefits like weekly pay, optional medical benefits, appliance discounts, professional growth and advancement opportunities, and monthly Commission with various sales opportunities.
Whirlpool is the world's leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana and other major brand names in more than 170 countries around the world. At Whirlpool and within our Consumer Services organization there are many opportunities for career growth and advancement. As a Customer Service Representative, you may support our trade partners, consumers, and/or internal process partners via phone, chat, email or other technology for our Whirlpool Consumer Services organization. These interactions range from scheduling service appointments to placing orders and scheduling deliveries.
The call center hours of operations are Monday - Friday, 8AM - 6PM EST. You'll need to be willing to work a 40 hour schedule. Your initial shift will most likely be an evening/closing shift and your exact hours will be assigned during training. Shifts change once per quarter or as business needs dictate. Training hours are 8am - 5pm for the first 7 weeks.
Your responsibilities will include:
- Managing inbound and outbound calls, emails or chats based on business needs
- Navigating through multiple computer systems to help resolve consumer issues as well as document the consumer interaction as needed.
- Managing and maintaining your schedule through both Whirlpool and Randstad computer systems. This may include logging in and out, time off requests, and ensuring timecard accuracy.
- Ability to manage the consumer's interaction while utilizing multiple computer screens, requiring computer setup comprehension. (Laptop, Monitor, Keyboard, Mouse, Router, Ethernet Cable, Connections, etc.)
- Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.
- Negotiating through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership
Successful candidates will:
- be available to work a 40 hour schedule
- have a High School Diploma/GED
- have intermediate computer skills
- have at least 1 year of customer service experience such as retail, food service, hospitality or contact center
- have Cable or DSL internet service available in your area. A speed test will be conducted to ensure your service meets the minimum requirements. A wired ethernet cable connection is required. Satellite service, Wi-Fi, and Hot Spots are not acceptable.
- be willing to submit to a background check and drug screen
Preferred skills and experiences:
- Previous virtual call center experience or applicable retail customer service experience
- Excellent verbal and written communications skills
- Ability to type at least 35 error-free words per minute while interacting with customers
- Comfortable working with call center software such as SAP-eCRM, Aspect, or Genesys and online meeting platforms such as Zoom or Google Suite, specifically in a Google environment (Gmail, Sheets, Chat, Forms, etc.)
- Ability to troubleshoot issues and quickly find appropriate resolutions while maintaining a professional demeanor
- Experience working in a fast paced environment while managing multiple computer programs, across multiple screens.
What do we offer?
- Company provided laptop, keyboard, headset, and additional monitor
- Weekly pay with an option for Daily Pay
- Options for major medical high-deductible health plan (HDHP) or major medical preferred provider organization (PPO)
- Dental and vision coverage
- Short-term disability plan
- Life insurance
- Appliance discounts
- Discounts at various retailers including Anytime Fitness, Verizon, T-Mobile, AT&T, Dell, HP, and more
- Professional growth and advancement opportunities
- Continuing education discounts and tuition assistance at Bellevue University, Capella University, CSU Global, and National University System
- Access to Whirlpool resource groups and diversity networks
Job Type: Full-time
Pay: $14.50 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid training
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Commission pay
Work Location: Remote
As a Randstad employee, you'll enjoy benefits like weekly pay, optional medical benefits, appliance discounts, professional growth and advancement opportunities, and monthly Commission with various sales opportunities.
Whirlpool is the world's leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana and other major brand names in more than 170 countries around the world. At Whirlpool and within our Consumer Services organization there are many opportunities for career growth and advancement. As a Customer Service Representative, you may support our trade partners, consumers, and/or internal process partners via phone, chat, email or other technology for our Whirlpool Consumer Services organization. These interactions range from scheduling service appointments to placing orders and scheduling deliveries.
The call center hours of operations are Monday - Friday, 8AM - 6PM EST. You'll need to be willing to work a 40 hour schedule. Your initial shift will most likely be an evening/closing shift and your exact hours will be assigned during training. Shifts change once per quarter or as business needs dictate. Training hours are 8am - 5pm for the first 7 weeks.
Your responsibilities will include:
- Managing inbound and outbound calls, emails or chats based on business needs
- Navigating through multiple computer systems to help resolve consumer issues as well as document the consumer interaction as needed.
- Managing and maintaining your schedule through both Whirlpool and Randstad computer systems. This may include logging in and out, time off requests, and ensuring timecard accuracy.
- Ability to manage the consumer's interaction while utilizing multiple computer screens, requiring computer setup comprehension. (Laptop, Monitor, Keyboard, Mouse, Router, Ethernet Cable, Connections, etc.)
- Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.
- Negotiating through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership
Successful candidates will:
- be available to work a 40 hour schedule
- have a High School Diploma/GED
- have intermediate computer skills
- have at least 1 year of customer service experience such as retail, food service, hospitality or contact center
- have Cable or DSL internet service available in your area. A speed test will be conducted to ensure your service meets the minimum requirements. A wired ethernet cable connection is required. Satellite service, Wi-Fi, and Hot Spots are not acceptable.
- be willing to submit to a background check and drug screen
Preferred skills and experiences:
- Previous virtual call center experience or applicable retail customer service experience
- Excellent verbal and written communications skills
- Ability to type at least 35 error-free words per minute while interacting with customers
- Comfortable working with call center software such as SAP-eCRM, Aspect, or Genesys and online meeting platforms such as Zoom or Google Suite, specifically in a Google environment (Gmail, Sheets, Chat, Forms, etc.)
- Ability to troubleshoot issues and quickly find appropriate resolutions while maintaining a professional demeanor
- Experience working in a fast paced environment while managing multiple computer programs, across multiple screens.
What do we offer?
- Company provided laptop, keyboard, headset, and additional monitor
- Weekly pay with an option for Daily Pay
- Options for major medical high-deductible health plan (HDHP) or major medical preferred provider organization (PPO)
- Dental and vision coverage
- Short-term disability plan
- Life insurance
- Appliance discounts
- Discounts at various retailers including Anytime Fitness, Verizon, T-Mobile, AT&T, Dell, HP, and more
- Professional growth and advancement opportunities
- Continuing education discounts and tuition assistance at Bellevue University, Capella University, CSU Global, and National University System
- Access to Whirlpool resource groups and diversity networks
Job Type: Full-time
Pay: $14.50 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid training
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Commission pay
Work Location: Remote
Employer Overview
Randstad at Whirlpool
Not Specified, Not Specified -- Agency