Associate Customer Support ScientistPermanent
New Jersey, South Plainfield - 07080Job Simplification
The announced job offer is made public by the firm: Azenta and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city South Plainfield, in the country US - at this current ZipCode: 07080
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Job Overview
We are seeking an Associate Customer Support Scientist to join our Technical Support team. This position is a non-bench role that works closely with customers and the lab in order to effectively manage the customer interaction from Azenta Life Sciences.
Title: Associate Customer Support Scientist
Location: Waltham, Massachusetts, United States
Schedule: Mon-Friday Rotating start times each week (8, 9, 10)
Responsibilities:
Review and report customer DNA sequencing data
Monitor Quality of DNA sequencing data
Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
Run reports for "watch list" customers and perform proactive follow-ups
Follow up with customers who did not receive good results and provide technical troubleshooting
Perform new customer follow up and "repeats works" analysis
Assist with creating and completing internal projects to make the Technical Support team more efficient
Mentor new members to the Technical Support team
Qualifications:
BS Degree in Biological Sciences required or related field required
Excellent interpersonal skills; both verbal and written are essential
Closely follow Standard Operating Protocol (SOP)
EOE M/F/Disabled/Vet
At Azenta, we are part of the science behind the COVID vaccine and we are committed to the health and safety of our employees, customers and the communities where we live and work. To protect our coworkers, clients, families and friends, we have implemented a policy where all of our US employees must be fully vaccinated (which includes taking the booster) or have requested and received an approved medical/religious accommodation prior to their first day of work.
Title: Associate Customer Support Scientist
Location: Waltham, Massachusetts, United States
Schedule: Mon-Friday Rotating start times each week (8, 9, 10)
Responsibilities:
Review and report customer DNA sequencing data
Monitor Quality of DNA sequencing data
Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
Run reports for "watch list" customers and perform proactive follow-ups
Follow up with customers who did not receive good results and provide technical troubleshooting
Perform new customer follow up and "repeats works" analysis
Assist with creating and completing internal projects to make the Technical Support team more efficient
Mentor new members to the Technical Support team
Qualifications:
BS Degree in Biological Sciences required or related field required
Excellent interpersonal skills; both verbal and written are essential
Closely follow Standard Operating Protocol (SOP)
EOE M/F/Disabled/Vet
At Azenta, we are part of the science behind the COVID vaccine and we are committed to the health and safety of our employees, customers and the communities where we live and work. To protect our coworkers, clients, families and friends, we have implemented a policy where all of our US employees must be fully vaccinated (which includes taking the booster) or have requested and received an approved medical/religious accommodation prior to their first day of work.
Employer Overview
Azenta
New Jersey, South Plainfield - 07080- Agency