Associate Customer Service Representative, Commercial Insurance Claims Intake - Texas, Plano

The announced job offer is made public by the firm: Liberty Mutual and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Plano, in the country US - at this current ZipCode: 75023

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Life. Happiness. Liberty. What's your pursuit? Pursue a career that' more true to you. At Liberty Mutual, we empower you to raise your voice, think outside your job title, and make a real impact - not just within our global, fast-growing company, but in everyday lives. Advance your career at Liberty Mutual as an Associate Customer Service Representative (ASCR) in our Commercial Lines Claims division. As an Associate Customer Service Representative you will perform a limited range of customer service activities -- such as obtaining first notice of loss information, responding to inquiries, and/or explaining processing procedures -- to deliver the best possible outcome while meeting or exceeding the customer's expectation. You will maintain essential information on all calls received. This is a high production, high volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications, and you will be required to maintain essential information on all calls received. However, responsibilities may include fax work too for claims intake. This role interfaces with customers, Agents, and third parties, and requires exceptional listening and communication skills. This positon has the option for fully remote work from home or hybrid working option. Must live within reasonable driving distance of one of the following locations - Plano TX, Suwanee GA or Chandler AZ. Responsibilities: Obtains information from customers regarding claims and accidents on some lines (commercial auto, workers' compensation, liability, property, Integrated Disability Management, short-term disability, etc.) through a primary intake method (telephone reports, fax and other sources). Provides direct guidance and assistance to customers regarding processing procedures and explains how their inquiries will be answered if additional information is requested. Provides contacts for temporary resources such as PPO guidance and vehicle inspection appointment. May schedule appointments for claimant. Monitors customer inquiries and/or problems, alerts management to potential problems. Refers bodily injury and serious property damage cases to appropriate unit person. Transmits reports and messages to branch offices and to state agency as required. May act as a liaison between management and customer for routine information and reports requested. Prepares reports and/or structures for management from customer information. Maintains logs, records and reports as required to ensure accurate information and reporting capabilities for customers. Updates information on automated system. Qualifications Interpersonal and listening skills to build solid relationships inside and outside the organization. Communication skills to perform active listening and exchange accurate information in a responsive, respectful manner. Ability to exercise influence and create good outcomes. Adaptability to be open-minded and flexible when faced with changes at work. Ability to understand, remember and explain claims reporting procedures; and working knowledge of systems and personal computers High school diploma (or equivalent) and a minimum of 1-2 years of customer service or insurance experience preferred. At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.