Assistant Customer Service Manager WeekendsPermanent
Tennessee, Chattanooga - 37450Job Simplification
The announced job offer is made public by the firm: DME Express (LA) and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Tennessee at the city Chattanooga, in the country US - at this current ZipCode: 37450
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Description:
Title: Assistant Customer Service Manager
Mission Statement: DME Express is committed to always be available to our patients with high quality medical equipment and unmatched customer service.
General: The Assistant Customer Service Manager is responsible for managing a team who will offer unmatched customer service. You will oversee the daily operations to ensure all policies and procedures are followed. Maintain knowledge on clients including pricing and account specific information.
Responsible to: Customer Service Manager
Responsibilities and Duties:
1. Monitor team member productivity/quality standards.
2. Oversee the daily operations to ensure all policies and procedures are followed and assist team with questions/concerns.
3. Resolve Tier 1 patient/client complaints, as well as coaching team members if needed for continued improvement. Escalating to CSM if needed.
4. Creates schedule for Customer Service Representatives to ensure proper coverage for business needs.
5. Perform weekly one on one's with team members
6. Give feedback daily to all team members and document on the feedback log, sending to CSM weekly.
7. Possess extensive knowledge on team customers and account specific pricing.
8. Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light.
9. Updates patient information and notes in DME Pro timely, efficiently, and accurately. Careful to follow up with router, service technician, CS and whomever necessary when changes need to be made to an existing order, including cancellation of an order.
10. Promotes teamwork among co-workers that includes assisting fellow ACSMs, CSRs, routers, and field operations as needed.
11. Ability to work a flexible work schedule.
12. Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.
13. Understands and follows company handbook, and all company or customer safety and environmental policies.
14. Properly communicating with management about potential concerns and problems.
15. Accepts other duties and activities as assigned.
Qualifications:
Education: Graduate from an accredited high school or GED equivalent
Experience/Knowledge:
Good organizational skills
Detail oriented
Ability to remain professional and courteous with customers and fellow employees at all times
Willing to function as a cooperative team member
Excellent verbal and written communication skills
Clean and neat personal experience
Have technological knowledge/skills (email, App, durable medical equipment)
Physical Requirements:
This role entails prolonged sitting in an office environment
Must be able to perform at times squatting and crouching while pulling, lifting and shoving on boxes, supplies and equipment
Must be able to complete all physical requirements as listed as well as any reasonable request during the duration of the job
Shift: 4 10 hour days a week, working every Saturday and every other Sunday.
Requirements: PI
Title: Assistant Customer Service Manager
Mission Statement: DME Express is committed to always be available to our patients with high quality medical equipment and unmatched customer service.
General: The Assistant Customer Service Manager is responsible for managing a team who will offer unmatched customer service. You will oversee the daily operations to ensure all policies and procedures are followed. Maintain knowledge on clients including pricing and account specific information.
Responsible to: Customer Service Manager
Responsibilities and Duties:
1. Monitor team member productivity/quality standards.
2. Oversee the daily operations to ensure all policies and procedures are followed and assist team with questions/concerns.
3. Resolve Tier 1 patient/client complaints, as well as coaching team members if needed for continued improvement. Escalating to CSM if needed.
4. Creates schedule for Customer Service Representatives to ensure proper coverage for business needs.
5. Perform weekly one on one's with team members
6. Give feedback daily to all team members and document on the feedback log, sending to CSM weekly.
7. Possess extensive knowledge on team customers and account specific pricing.
8. Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light.
9. Updates patient information and notes in DME Pro timely, efficiently, and accurately. Careful to follow up with router, service technician, CS and whomever necessary when changes need to be made to an existing order, including cancellation of an order.
10. Promotes teamwork among co-workers that includes assisting fellow ACSMs, CSRs, routers, and field operations as needed.
11. Ability to work a flexible work schedule.
12. Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.
13. Understands and follows company handbook, and all company or customer safety and environmental policies.
14. Properly communicating with management about potential concerns and problems.
15. Accepts other duties and activities as assigned.
Qualifications:
Education: Graduate from an accredited high school or GED equivalent
Experience/Knowledge:
Good organizational skills
Detail oriented
Ability to remain professional and courteous with customers and fellow employees at all times
Willing to function as a cooperative team member
Excellent verbal and written communication skills
Clean and neat personal experience
Have technological knowledge/skills (email, App, durable medical equipment)
Physical Requirements:
This role entails prolonged sitting in an office environment
Must be able to perform at times squatting and crouching while pulling, lifting and shoving on boxes, supplies and equipment
Must be able to complete all physical requirements as listed as well as any reasonable request during the duration of the job
Shift: 4 10 hour days a week, working every Saturday and every other Sunday.
Requirements: PI
Employer Overview
DME Express (LA)
Tennessee, Chattanooga - 37450- Agency