Assistant Contact Center ManagerPermanent
Virginia, Richmond - 23218Job Simplification
The announced job offer is made public by the firm: Argent Federal Credit Union and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Virginia at the city Richmond, in the country US - at this current ZipCode: 23218
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
As an Assistant Contact Center Manager, you are a significant part of our retail team and your passion for driving exceptional customer service is a real opportunity to change lives and make a real difference within our Argent Credit Union family and community.
If you want to change lives and make a real difference, come join our Credit Union family. Your goal is to develop and enhance the full customer service relationship while leading a team to provide the highest level of service through various deliver channels within the contact center that is in alignment with our Credit Union strategic goals. This role will be responsible for creating a customer experience that will strike a balance between maintaining trustful relationships while balancing the financial well-being of members within the overall business interests of the credit union.
The right candidate should exhibit and be willing and able to:
Join the Argent Credit Union family and be a part of an organizational culture where taking great care of our employees is what matters.
PI
If you want to change lives and make a real difference, come join our Credit Union family. Your goal is to develop and enhance the full customer service relationship while leading a team to provide the highest level of service through various deliver channels within the contact center that is in alignment with our Credit Union strategic goals. This role will be responsible for creating a customer experience that will strike a balance between maintaining trustful relationships while balancing the financial well-being of members within the overall business interests of the credit union.
The right candidate should exhibit and be willing and able to:
- Exhibit professionalism and trustworthiness
- Independent judgment is required to plan, prioritize and organize a diverse workload
- Foster collaborative partnerships that deliver value for our members to uncover referral opportunities.
- Retain and deepen customer relationships internally and externally
- Foster a team environment focused on problem solving and collaboration.
- Banking and financial background preferred within a call center environment
- Ability to set priorities, meet deadlines and multitask
- Ability to handle sensitive information with discretion
- Excellent verbal and written communication skills
- Proven record of providing both internal and external customer service
- Expert in MS Office
- 3-5 years in a financial industry
- Call center experience
- Experienced in coaching a team to success
- Attention to detail
• Present a professional image at all times
• Ability to work accurately in a fast-paced environment
• Must be able to perform tasks in an organized manner and have the ability to learn, comprehend and retain information
Join the Argent Credit Union family and be a part of an organizational culture where taking great care of our employees is what matters.
PI
Employer Overview
Argent Federal Credit Union
Virginia, Richmond - 23218- Agency