Air Logistics Customer Care Specialist - Illinois, Elk Grove Village

The announced job offer is made public by the firm: Kuehne Nagel and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Elk Grove Village, in the country US - at this current ZipCode: 60007

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If you wish to further develop your career with one of the most successful logistics organization we are looking for a new Customer Care Specialist. This is an excellent opportunity to join our Sea Logistics team. Your Role If you wish to further develop your career with one of the most successful logistics organization we are looking for a new Customer Care Specialist. This is an excellent opportunity to join our Sea Logistics team. Your Responsibilities

• Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction.
• Shipment Management Qualification and entry of Customer orders into Operational process and Complaint Management.
• Partner with Management and Sea Logistics operations (OCC) for an enhanced customer experience.
• Profit Maximization - avoid additional costs and expenses due to internal service failure.
• Quotation Management: Qualification of Customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and following the national leeway in decision-making.
• Customer onboarding: Inclusion and transfer of customer requirements into Kuehne+Nagel systems (Business & Customer profile).
• Build Customer relationships (Sales support).
• Reporting (refining and reviewing Customer requested reports generated from Kuehne+Nagel Systems).

Your Skills and Experiences

• 3+ years in freight forwarding,
• Knowledge of International Business.
• Knowledge of domestic and international geography including countries, major cities and ocean ports.
• Basic knowledge of U.S. Regulatory Laws.

Good Reasons to Join We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment. At Kuehne+Nagel we strive daily to Inspire, Empower and Deliver not only to our customers but colleagues.