Advisor, Tech. Customer Care - Georgia, Suwanee

The announced job offer is made public by the firm: Mitsubishi Electric Power Products, Inc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Suwanee, in the country US - at this current ZipCode: 30024

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Mitsubishi Electric Trane HVAC US LLC is looking for a Advisor, Tech. Customer Care in Suwanee, Georgia. The shift for this role is Monday - Friday: 10:00AM - 7:00PM POSITION SUMMARY: Responsible for providing technical support to contractors, distributors, architects, and engineers who are specifying, installing, operating, or repairing Mitsubishi Electric Trane HVAC product. Communicates with supervisor and any other METUS employee as necessary to solve technical problems. This will involve basic computer skills, verbal and written communication skills, and knowledge of the METUS M and P series product as well as the S series light commercial product. The essential functions of the position include, but are not limited to the following: Solving common and uncommon technical problems associated with METUS equipment. Provides technical support via telephone and email to a large volume of customers. Provides technical information to a network of Diamond Service Group members via phone, email, and the DSG forum. Reads and understands wiring schematics and refrigerant circuit diagrams to convey information to customers. Understands and relays the basic concepts and principles such as AC/DC theory, inductance, and digital communications. Provide support (possible job site or phone) for METUS field personal such as Business Unit Service Managers, Area Service Managers, and Sales personal as needed. Utilizes all computer sites and maintains proper case information within our CRM system The non-essential functions of the position include, but are not limited to the following: Successfully complete 90-day TSA assessment based on M and P series product Provide support for the Customer Care Center. Assist in rework of product when necessary, which includes factory software rewriting on all products. Provides support to internal staff when needed Perform goal development and adherence Attend in office training to increase product knowledge Perform other job functions as assigned by Supervisor. Minimal travel (5% or less). Education/Experience/Training: High School graduate or equivalent. Minimum two (2) years HVAC graduate Technical College (preferred). Minimum Two (2) years field experience. NATE Certified (Preferable). Basic knowledge of Microsoft Office (excel, power point, word, etc.) Basic knowledge of Microsoft Outlook (Email). Strong customer orientation and interpersonal skills. Excellent written and verbal communication skills Bilingual a plus ABOUT MITSUBISHI ELECTRIC TRANE HVAC US Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products, systems and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) air-conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency, comfort and control. The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating, Trane / Mitsubishi Electric and American Standard Heating & Air Conditioning Mitsubishi Electric. More information is available at