Account CoordinatorContract
Washington, Seattle - 98101Job Simplification
The announced job offer is made public by the firm: CorTech LLC and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Engineering and the jobs location is in the state of Washington at the city Seattle, in the country US - at this current ZipCode: 98101
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
POSITION SUMMARY:
The Account Coordinator works with our customers, service providers, and employees to deliver some combination of Facility Source's services with the highest level of customer service, both by taking care of facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.
DUTIES & RESPONSIBILITIES:
Executes the operational processes for work order management and service partner follow up
Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.
Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed
Works with Managers or Trade Specialists on resolution of problems
Communicate with clients and service providers daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities
Works with client and service provider personnel to maintain and troubleshoot system access and usability
Provides required reporting, data, and dispatch updates for assigned client(s)
Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing
Performs other duties, activities, or projects as assigned
Manages client specific programs such as landlord, warranty, dark locations, etc.
Supports Digital & Technology development by providing user acceptance testing for system releases
Monitors/updates mismatch reports to validate API accuracy
Administers Tech onsite "do not exceed" requests (secondary)
Service Provider Invoice collection and auditing
May require participating in afterhours call rotation for dispatching and following up on afterhours emergencies
SKILLS & QUALIFICATIONS:
Knowledge, Skills & Abilities:
Knowledge of customer service principles and practices
Proficiency with MS Office (Outlook, Excel, Word) and other systems
Demonstrated professional verbal and written communication skills
Familiar and comfortable with making outbound calls
Able to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticket
EDUCATION & EXPERIENCE:
High School diploma or GED (General Education Degree) required. Associate's or Bachelor's degree preferred.
Previous facilities management experience preferred
Project management or trade experience / expertise helpful
Engineering and/or Maintenance related experience/training preferred
This role is responsible for monitoring and responding to critical alarms through device alerts, alarms, emails, and security alerts etc. Works efficiently and accurately to access the real or potential impact to client persons, property, or assets, and provide accurate and timely escalation of issues to agreed service levels, while upholding the standards and expectations of the global Incident Reporting System.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Works with the Engineering and Facilities teams and Incident Response when a problem is severe enough to require shutdown of equipment. Liaises with Facilities, Engineering, and Security and vendors.
• Provides a centralized location for coordination and knowledgebase contacts for severe and critical incidents.
• Provides progress reporting, logging of incidents, ongoing follow up, and close out.
• Leverages technology and reporting skills to respond to Incidents, initiate, and resolve incidents.
• Follows procedures accordingly as it relates to best practices, directives, and standard operating procedures. Adheres to work, health, and safety policies for both the company and the client.
• Remotely accesses critical equipment across the region and monitoring for alarms.
• Determines the severity of alarms and alerts from critical devices and taking appropriate action including; escalation and managing Engineering and vendor responders for on-site intervention.
• Ascertains the possible causes of alarms and alerts from critical devices.
• Collates information and issues communications to key stakeholders throughout the Incident Reporting system.
• Coordinates the change management process for all work being carried out in the critical environment.
• Maintains database of critical environments including; floor plan information, equipment documentation
• Updates technical documentation for all critical system equipment, as needed.
• Regularly maintains the global vendor database, escalation, and callout lists. Works with Help Desk tickets for active sites to ensure any and all Engineering problems that are presented are passed on to the proper Engineering teams, Engineers and Electricians, as needed.
• Follows up on tickets to ensure work has been completed and tickets closed on time.
• Escalates problems to proper Facilities Managers, as needed.
• Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School diploma or GED equivalent required. Minimum one (1) year engineering qualification or mechanical/electrical trade training or experience, including Data Center knowledge.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
The Account Coordinator works with our customers, service providers, and employees to deliver some combination of Facility Source's services with the highest level of customer service, both by taking care of facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.
DUTIES & RESPONSIBILITIES:
Executes the operational processes for work order management and service partner follow up
Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.
Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed
Works with Managers or Trade Specialists on resolution of problems
Communicate with clients and service providers daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities
Works with client and service provider personnel to maintain and troubleshoot system access and usability
Provides required reporting, data, and dispatch updates for assigned client(s)
Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing
Performs other duties, activities, or projects as assigned
Manages client specific programs such as landlord, warranty, dark locations, etc.
Supports Digital & Technology development by providing user acceptance testing for system releases
Monitors/updates mismatch reports to validate API accuracy
Administers Tech onsite "do not exceed" requests (secondary)
Service Provider Invoice collection and auditing
May require participating in afterhours call rotation for dispatching and following up on afterhours emergencies
SKILLS & QUALIFICATIONS:
Knowledge, Skills & Abilities:
Knowledge of customer service principles and practices
Proficiency with MS Office (Outlook, Excel, Word) and other systems
Demonstrated professional verbal and written communication skills
Familiar and comfortable with making outbound calls
Able to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticket
EDUCATION & EXPERIENCE:
High School diploma or GED (General Education Degree) required. Associate's or Bachelor's degree preferred.
Previous facilities management experience preferred
Project management or trade experience / expertise helpful
Engineering and/or Maintenance related experience/training preferred
This role is responsible for monitoring and responding to critical alarms through device alerts, alarms, emails, and security alerts etc. Works efficiently and accurately to access the real or potential impact to client persons, property, or assets, and provide accurate and timely escalation of issues to agreed service levels, while upholding the standards and expectations of the global Incident Reporting System.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Works with the Engineering and Facilities teams and Incident Response when a problem is severe enough to require shutdown of equipment. Liaises with Facilities, Engineering, and Security and vendors.
• Provides a centralized location for coordination and knowledgebase contacts for severe and critical incidents.
• Provides progress reporting, logging of incidents, ongoing follow up, and close out.
• Leverages technology and reporting skills to respond to Incidents, initiate, and resolve incidents.
• Follows procedures accordingly as it relates to best practices, directives, and standard operating procedures. Adheres to work, health, and safety policies for both the company and the client.
• Remotely accesses critical equipment across the region and monitoring for alarms.
• Determines the severity of alarms and alerts from critical devices and taking appropriate action including; escalation and managing Engineering and vendor responders for on-site intervention.
• Ascertains the possible causes of alarms and alerts from critical devices.
• Collates information and issues communications to key stakeholders throughout the Incident Reporting system.
• Coordinates the change management process for all work being carried out in the critical environment.
• Maintains database of critical environments including; floor plan information, equipment documentation
• Updates technical documentation for all critical system equipment, as needed.
• Regularly maintains the global vendor database, escalation, and callout lists. Works with Help Desk tickets for active sites to ensure any and all Engineering problems that are presented are passed on to the proper Engineering teams, Engineers and Electricians, as needed.
• Follows up on tickets to ensure work has been completed and tickets closed on time.
• Escalates problems to proper Facilities Managers, as needed.
• Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School diploma or GED equivalent required. Minimum one (1) year engineering qualification or mechanical/electrical trade training or experience, including Data Center knowledge.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Employer Overview
CorTech LLC
Washington, Seattle - 98101- Agency